Does 400 number call cost money? Do I need to pay for 400 calls?

Many people think that 400 calls are free, and no fees are charged whether it is made by customers or companies. Is this really the case? Do 400 calls cost money? Do I need to pay for 400 calls? Let’s follow Feng Chao from Dongguan to find out more! 【WeChat: jimif1】

Does 400 number calling cost money? Do I need to pay for 400 calls?

First, we need to solve the problem of whether the customer’s calls are charged. The 400 number can be said to be an upgraded version of the 800 number, so the 400 number is definitely different from the 800 number. If it is an 800 number, then there is absolutely no charge for the customer to make the call, and the call charges are borne by the enterprise, so for the customer, it is indeed free.

However, 400 telephones adopt a call fee sharing system between the caller and the called party, which can be easily understood from the literal meaning, that is, both parties need to pay the corresponding fees. However, for the customer, no matter where in the country the call is made, only the city call rate will be charged, while the company will charge according to the location where the customer is calling. This method is mainly to ensure the efficiency of enterprises using the 400 hotline. The charges for 400 calls are much cheaper than traditional calls, so there is no need to worry about losing customers.

Secondly, does it cost money to make a 400 call? Many people have heard of free 400 call processing, so they think that 400 calls do not cost any money at all. The free 400 call processing here means that no handling fee is charged for making a 400 call. It doesn't mean that everything is free. There are two main aspects of charging for 400 telephone calls: 400 numbers and 400 packages. Different users choose different 400 numbers and packages, so the prices are naturally different.