Apple responds to iPhone spontaneous combustion case: external forces caused it
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Just now, Apple updated its official website, once again publicly disclosed the progress of the investigation into unexpected iPhone shutdowns, and responded to several iPhone spontaneous combustion cases raised by the Shanghai Consumer Rights Protection Committee. In order to identify battery problems "outside the affected range", iOS will add additional diagnostic functions. First, the information released on the official website, in addition to reiterating the previously announced reasons for the automatic shutdown of the iPhone, and re-emphasizing that this problem is not a safety issue, Apple further explained the products "outside the affected range" (that is, those phones that are not in the previous free battery replacement range): 1. Some of these shutdowns may be normal, because the iPhone will protect its electronic components by shutting down (according to the instructions on Apple's official website, the best temperature for the iPhone is between 0°C and 35°C). 2. More important is the following part: "To collect more information, we will add an additional diagnostic feature to the iOS software update released next week. This feature can collect various information in the coming weeks, and this information may help us improve the algorithms used to manage battery performance and shutdown operations. If such improvements can be achieved, we will deliver them through further software updates." This part means that next week's iOS update will add a feature specifically for diagnosing automatic shutdown problems, and Apple uses it to collect information related to automatic shutdown problems. In this way, it is judged that there is a problem similar to that of iPhone 6s, and then decide to take further action. Response to iPhone spontaneous combustion case: caused by external forces This is a statement sent by Apple to Sina Technology separately, which mentioned that Apple said it has been in contact with users and retrieved the iPhone spontaneous combustion case samples for analysis. The methods used include tomography, slice analysis and many other detection methods. The current test results are: these devices have obviously been physically damaged by external forces and caused spontaneous combustion. At the same time, Apple said, "We have not found any cause of concern in these devices." Attachment: Apple's full response to the iPhone spontaneous combustion cases mentioned by the Shanghai Consumer Protection Committee is as follows: We are very grateful that customers are more concerned about the performance and safety of mobile phone batteries than ever before. The Shanghai Consumer Protection Committee recently released reports of iPhone spontaneous combustion reported by individual consumers. We assure customers that we will conduct a thorough investigation of any such report. We have been in contact with customers to retrieve these devices and analyze them. As part of standard procedures, we conducted a thorough forensic investigation, including tomography, slice analysis, and more. The current test results show that these devices have obviously suffered external physical damage, which led to spontaneous combustion. We put safety first, and we have not found any cause of concern in these devices. For customers who encounter problems related to Apple products, we encourage you to go to an Apple Store retail store or Apple Authorized Service Provider, or contact Apple Technical Support for help. As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity. |
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