Churn analysis is not about analyzing the problems in your relationship in order to win back your ex-partner, but about summarizing your experiences and lessons so that you don’t get dumped after just a few days next time you’re in a relationship. Students who have worked in Internet operations should be familiar with "lost users". What is loss? Unfollowing in the public account is loss: The reasons for these unfollowing users vary. Some follow and then leave, some follow and then leave, and some follow after a long time and then leave. Although the reasons vary, there is one consistent conclusion: For those who unfollow the public account, they are no longer interested in the content of the public account.
And so on. The common idea is: if the user runs away, can't you just get him/her back? Then let me ask you, if your girlfriend/boyfriend breaks up with you, do you have the ability to get her/him back? In fact, the principle is the same. Many games and products have their own strategies for recovering lost users, but once you have actually done it, you will know that recovering lost users is a thankless task. A conversion rate of X thousandths is already a very good result. Not to mention today's fast-paced Internet, where you are often asked to sprint 100 meters to increase the number of users. As for the loss of users, it is an issue that will only be considered when the data fails to increase. Extensive operations are still the norm in most companies. If you don’t believe it, we can do a statistical analysis to see how many operators have experienced the following scenarios:
… If you have experienced it, you will find that there is really not much difference between 10 years ago and 10 years later. The operation is basically like this: if you have rare birds and beasts, you are asked to prepare a full banquet; if you don't have rare birds and beasts, you are asked to prepare a small full banquet, and it will always be like this. But! Churn analysis is part of refined operations. What does it mean? Here are the key points: Churn analysis is not about analyzing the problems in your relationship in order to win back your ex-partner, but about summarizing your experiences and lessons so that you don’t get dumped after just a few days next time you’re in a relationship. Therefore, under the premise that more than 80% of Internet companies do not attach importance to user operations , 80% of the 20% that do attach importance to user operations (at least they know to do churn analysis) may have biased views on churn analysis. So, what exactly does churn analysis do?
Let’s take a small example about user churn analysis.
You think Xiao Ma should find a way to win back these users? Or find a way to acquire customers more accurately? At least from my point of view, if Xiaoma does not want to turn the App into an online pornography, gambling and drug-related app, then at least Xiaoma should not consider recovering user churn. What do you think? By the way, I forgot to mention that if you want to analyze the user churn of WeChat official accounts , you must first do secondary development for the official accounts so that they can be synchronously bound to user information, and there are many constraints. Enough of the rambling. Mobile application product promotion service: APP promotion service Qinggua Media advertising The author of this article @张亮 is compiled and published by (Qinggua Media). Please indicate the author information and source when reprinting! Site Map |
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