Pew: Survey shows that more than 80% of Americans do not use AI at work

According to Business Insider, although American technology giants are investing heavily in artificial intelligence (AI) and expect it to change the workplace, a recent survey shows that most American office workers have not yet used AI at work. According to a survey released by the Pew Research Center on Tuesday, only about 16% of American office workers said they would use AI to complete at least part of their work. About 81% of American office workers are considered "non-AI users." Among these "non-AI users," 63% of respondents said they rarely or never use AI at work, and 17% said they had never heard of using AI in the workplace.

81% of respondents are non-AI users

The survey of 5,273 working adults in the U.S., conducted in October, suggests that despite the hype surrounding AI tools like ChatGPT, Copilot and Gemini, tech giants still have some convincing to do to ensure their massive investments pay off.

The survey shows that 52% of respondents are more concerned than hopeful about the long-term impact of AI. 32% believe that AI will lead to a reduction in their long-term job opportunities. Chatbots are believed to help speed up work rather than improve work quality.

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