Jiaxin Customer Service: A Transformer of Enterprise Customer Service in the "Internet +" Era

With the deepening of the Internet, mobile office has become a general trend, and "connection" is the essence of communication in the Internet era. The customer service industry is ushering in changes. Customer service will not only be a cost center, but will gradually become a profit center in the future, taking on more sales and operations work.

In the "Internet +" era, the customer service industry is quietly changing

From the perspective of market capacity, the online customer service market itself is a very large market; from the perspective of enterprise development: every enterprise, from small to large, will inevitably need sales, customer service, HR, internal collaboration and communication, etc. Customer service software is a rigid demand for any enterprise. At the same time, traditional manual customer service consumes a lot of manpower costs, and customers wait too long, resulting in poor customer service experience. Customer service channels are becoming more and more complicated, and there are more and more access methods. Multiple channels such as Web, WeChat, Weibo, and APP have put forward higher requirements for the management of customer service personnel.

"In order to meet customers' demand for anytime, anywhere service, traditional customer service methods need to be adjusted and changed in a timely manner," said Tong Hao, co-founder and CEO of Jiaxin Customer Service, at the recent launch of Jiaxin Intelligent Omnimedia Customer Service Platform.

"We are committed to providing customer service on multiple popular Internet channels and opening up the connection between channels, so as to provide customers with more and more complete service channel systems."

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As a new generation of intelligent omni-media customer service platform, Jiaxin Customer Service has launched a four-in-one service model of "online customer service, work order system, cloud call center and robot". Its unique service system has brought a refreshing subversion to the existing customer service market. At the same time, Jiaxin Customer Service has also released its experiential closed-loop service system and open market cooperation strategy, hoping to achieve win-win results with third-party spaces, partners, channel providers, etc., and build an Internet SaaS service ecosystem.

The development of customer service characteristics in the "Internet +" era

The development of customer service characteristics in the Internet era is mainly manifested in basic characteristics such as socialization, transparency, precision/intelligence, customization, and platformization.

Socialization: Jiaxin Customer Service's online customer service function opens up a variety of social channels, and assists enterprises in achieving multi-faceted and three-dimensional communication with customers through voice, text, pictures, videos and other communication methods, thereby serving customers and promoting sales.

Transparency: Transparent service is centered on customer experience. Jiaxin Customer Service pursues the product design concept of the best experience to effectively meet the needs of customer experience: service tracking, user trajectory, user portrait, data statistics and other diversified service tools to help companies build a transparent and open customer service system and improve user satisfaction.

Intelligence: In the future, ubiquitous artificial intelligence will have the power to change everything! This sentence is very suitable for the current and future development of customer service. The intelligent robot function of Jiaxin Customer Service can deeply mine and analyze customer data to obtain in-depth cognitive information. Knowing customers better than they know themselves, through connection and data technology, we can provide the best service.

Jiaxin Customer Service's customized and platform-based services mainly emphasize "one-stop user service" while meeting users' personalized needs. The "customer-centric" design concept has been throughout the entire product cycle of Jiaxin Customer Service.

A game changer in enterprise customer service

Tong Hao, CEO of Jiaxin Customer Service, said, "Jiaxin wants to be a reformer of enterprise customer service and bring real improvements to the current cumbersome and fragmented customer service. With this idea in mind, we have gained more and more recognition from customers. Three months after the company was founded, we have obtained 200 corporate users, including more than a dozen large customers. I understand this as recognition of our team and products by customers."

This is an era of innovation. In this rapidly changing era, enterprises are facing more opportunities and challenges, and service is endless. Jiaxin Customer Service is based on customers, returns to the essence of service, assists enterprises in the new transformation of customer service under the Internet model, and shapes the "Dabai" in the service industry.