What is the set date for the WeChat Pay merchant platform? How can I refund on it?

It can be said that the emergence of the WeChat Pay merchant platform has greatly changed the consumption behavior habits of the Chinese people, especially with the joint efforts of Alipay. Today, China's cashless society has become a major trend. Even many foreigners were amazed, and some even made a special trip to experience it, going out with only a mobile phone for three days, and in the end they applauded. So, for merchants, it is inevitable to follow this trend. I will not repeat how to use the WeChat Pay merchant platform.

After all, most merchants are now well aware of it, so today let’s take a look at what the setting date is for the WeChat Pay merchant platform.

In fact, the so-called set date refers to how long you will use this platform. According to the current official explanation, this date cannot be set. It is impossible to say that you will use the platform for one year and then apply again when needed. This is too troublesome. If you don’t open a store or don’t want to use it, you can just cancel it and use it. There is no need to set any date at all.

Next, let’s take a closer look at how to refund on the WeChat merchant platform:

Can WeChat Pay merchant platform refund money? How to refund money?
Of course. After the refund enters the "approved, pending" status, if there are no abnormalities, the refund will be completed within 2-5 working days. After the merchant completes the refund, it will be returned to the user's payment account via the original route. Change is deposited instantly; bank cards (savings cards and credit cards) take 1-3 working days.

Refund of settled funds: The refund is calculated by deducting the unsettled transaction amount from the difference and then calculating the merchant's payable fee. Therefore, no handling fee will be charged for the refund.

For example: If the transaction capital of transaction No. 1 is 1,000 yuan and a refund of 200 yuan is generated, then only the fee corresponding to 800 yuan will be charged during the settlement on No. 2, and the fee for the 200 yuan refund will no longer be calculated here.

Available balance refund: The total refund amount refers to the refund amount of this refund. It consists of two parts: the amount deducted from the available balance and the amount of handling fee refunded.

For example: the transaction amount is 1,000 yuan, if the merchant's fee rate is 3‰, then the handling fee is 3 yuan. When making a refund, the merchant needs to pay 997 yuan, and WeChat Pay will return 3 yuan;

Why is the refund unsuccessful?

1. Refund status is "Insufficient transaction funds":
Since the unsettled funds are less than the refund funds, the refund cannot be completed. At this time, you can use the available balance to refund, or wait for the system to automatically complete the refund after there are sufficient funds.

2. Refund status is "Abnormal Refund":

When a user pays with a bank card, WeChat Pay will first refund the money to the bank card via the original route. When the bank card status is abnormal or the bank card is wrong, WeChat Pay will prioritize refunding the user's WeChat change. Only when the user's WeChat change is also cancelled will it enter the "abnormal refund" status. At this time, you can select "Other refund methods" and manually enter the user's bank information to complete the refund.

3. Refund status is "pending review":

This indicates that the merchant has configured a refund review process. Please contact the reviewer to log in to the merchant platform for review and approval. The reviewer logs in to the merchant platform, clicks [Account Center] -> [Transaction Management] -> [Transaction Refund] -> [Refund Review], and passes the review.

In short, the WeChat Merchant Platform is indeed a very useful tool, especially for merchants. In the past, stores often needed to prepare a large amount of change and had to worry about receiving counterfeit currency, or having too much change that was difficult to exchange. This platform solves all the above problems at once, making sales easier for merchants. If you still don’t know how to add store clerks on the WeChat Pay merchant platform in 2020, you can also find the answer here.