Summary of common questions when purchasing Alibaba Cloud servers!

Customer: How can I find you to purchase on my behalf?

Answer: First, you need to provide your email address and personal name or company name to our customer service, and then we will send a link to your email. You can register as an Alibaba Cloud member through the link in the email. If you have a company, try to register with the company. Sometimes there will be discounts, and sometimes the discounts are higher than those for individual customers.

Customer: I already have an old account. Can I link it?

Answer: If it is convenient, it is best to register a new account to associate the product! QQ mailbox can also use alias naming to enable one QQ mailbox to register multiple Alibaba accounts.

Customer: When purchasing an Alibaba Cloud server, how long is the link to the associated account valid for?

Answer: The association link we sent to your email is valid within 24 hours (1 day) after registering an account. The resend operation can only be performed within 24 hours of adding the customer account. Please associate immediately after receiving the association email!

Customer: After the Alibaba Cloud account is linked to you, you can operate our server, isn't that very unsafe?

Answer: After your Alibaba Cloud account is linked, we can only help you purchase products and enjoy cooperative prices. The products you purchased are your personal belongings. We have no authority to view or operate them, so you can rest assured.

Customer: Alipay cannot perform real-name authentication, and it prompts that the bound mobile phone number exceeds the limit. What is the rule? <BR> Answer: One Alipay account can only be used to authenticate 5 Alibaba Cloud accounts, and one mobile phone number can only be bound to 5 Alibaba accounts.

Customer: I don’t know how to use Alibaba Cloud. What services can you provide?

Answer: You don’t need to worry about the usage issues later. We will follow up with the technology. Our technical support team has been around for many years and we have several cloud architects. Please feel free to use it. We guarantee your satisfaction with the after-sales service.

Customer: After I buy Alibaba Cloud, can you help me configure the environment?

Answer: Our technology can help you build the basic environment. For simple environments, it can be completed quickly. For complex environments, we will also try our best to complete it as soon as possible. Our strength is unquestionable.

Customer: Can I try Alibaba Cloud's ECS server first? If the trial goes well, we can buy it for many more years.

A: You can choose to pay for the required configuration for testing, or you can choose to purchase a one-week service on a yearly or monthly basis for testing first. If you have any questions during the test, please feel free to contact me to help you solve them.

Customer: Can I get a refund after purchasing an Alibaba Cloud server?

Answer: Alibaba Cloud officially promises a refund without reason within 5 days, 100 times compensation for failures, and the gift will be given as long as the registration is completed. Alibaba Cloud officially provides 24/7 after-sales service, so you can truly make your purchase and use worry-free. There are also guidelines for troubleshooting abnormal access issues on Alibaba Cloud ECS servers on the Internet.

Customer: Can I get an invoice after purchasing Alibaba Cloud? What is the invoice amount? How to apply for a contract?

Answer: You can apply for an invoice directly in the cost center of your Alibaba Cloud account. The invoice amount is the original price of the Alibaba Cloud product (Note: the invoice can only be filled out once and cannot be modified later). There are draft contracts and formal contracts. If you need a contract to apply for payment, you need to select the configuration and submit the order first, and then you can apply for the draft contract. After the order is paid successfully, it can be converted into a formal contract.

Customer: Can I apply to withdraw the balance of my Alibaba Cloud account?

Answer: You can withdraw cash, but it depends on whether the balance is unspent or refunded. The withdrawal of unspent balance can be done quickly, but if it is a refund balance and an invoice has been issued before, you need to return the invoice to Alibaba Cloud Finance first and then follow the step-by-step process to apply for withdrawal, which will take several working days.

Customer: Is there any discount for Alibaba Cloud Server Pay-As-You-Go? Can the configuration be upgraded later according to demand?

A: There is no discount for pay-as-you-go products because the price calculated based on configuration requirements is charged per hour, and pay-as-you-go products cannot upgrade their configuration. Therefore, it is generally recommended to purchase it again on an annual basis, which is more cost-effective!

Customer: How much does Alibaba Cloud cost per year?

Answer: Except for some promotional models of Alibaba Cloud servers, the price of other models depends on the specific configuration. The higher the configuration, the higher the price, and the lower the configuration, the lower the price. Purchasing on demand can ensure the best use effect.

Customer: What should I pay attention to when configuring the promotional model?

Answer: The default bandwidth of the promotional version is 1M and does not include a data cloud disk. After purchase, you need to purchase a data disk, which is paid on a pay-as-you-go basis at 0.01 yuan per hour, which is about 80 yuan a year, which is not expensive! Remember not to put software or data on the system disk. If the software system occupies too much CPU and memory, the remote desktop login will be affected and not so smooth. In serious cases, the screen will go black or the connection will fail.

Customer: I just want a simple shopping mall website. What server configuration is suitable for me?

A: If it is a corporate website, general configuration is sufficient. The annual price of a server is around 5k. The specific configuration will depend on the number of people who purchase your website every day or at the same time. The ECS server can be upgraded or downgraded at any time, so there is no need to worry about insufficient configuration. If you are not sure about the purchase configuration, you can consult our professional customer service!