Douyin store false shipments, what are the situations in which Douyin stores false shipments?

If a merchant engages in false shipments on the Douyin platform, they will definitely be sanctioned by the platform. But what are the situations and scenarios for false shipments on Douyin? Dongguan editor Feng Chao will introduce them to you right away.

1. If consumers complain that the merchant has made false shipments, the merchant must provide proof that the logistics has been sent out normally, including the correct logistics order number/logistics company seal, etc.

2. The platform will judge the merchant based on the evidence provided. If the merchant does have false shipments, the merchant shall bear:

(1) Handle goods/payment issues based on consumer demands and actual transaction conditions, including but not limited to: re-shipment, transaction refunds, etc.;

(2) If a merchant is found to have conducted fraudulent transactions and increased sales by using false or reused logistics tracking numbers, shipping empty packages or not shipping at all, or other fraudulent logistics methods, compensation will be processed in accordance with the fraudulent shipping scenarios in the “Merchant Shipping Behavior Management Rules”.

What are the scenarios?

1. Out of stock/out of stock

1) If a consumer complains that a merchant is out of stock/out of stock, the merchant must provide relevant evidence including but not limited to:

(1) The logistics receipt of the shipment;

(2)Chat history. The platform will judge based on the evidence provided.

2) If the merchant is found to be out of stock, the merchant shall be responsible for:

(1) Handle goods/payment issues based on consumer demands and actual transaction conditions, including but not limited to: re-shipment, transaction refunds, etc.;

(2) Compensate consumers in accordance with the "out of stock/out of stock" provisions of the "Merchant Shipping Behavior Management Rules";

2. Wrong delivery/missing delivery

1) If a consumer complains that a merchant has made a mistake in sending or has missed a shipment, the consumer must provide photos of the missing or inconsistent items and relevant proof of receipt within 48 hours after signing for the item;

2) The merchant needs to provide relevant credentials including but not limited to: delivery list, video, logistics official seal certificate proving that there are no missing/wrong items, weighing photos at the time of delivery, etc.;

3) If the merchant has indeed made a mistake in sending or missing a shipment:

(1) If the wrong goods are shipped, the merchant should handle the return and exchange for the consumer. If the consumer initiates a claim for compensation, the platform has the right to delay the delivery of the order, and the merchant shall bear the shipping costs incurred for the return and exchange.

(2) If the problem of missing items is established, the merchant should reissue the item to the consumer within 24 hours and provide a reissue tracking number. If the time limit is exceeded, the item will be treated as delayed shipment;

If reissue is not possible, the platform has the right to refund the consumer the amount of the missing item by way of priority compensation (the value of accessories and gifts shall be calculated based on the value declared by the merchant in advance. If the value is not declared in advance or the value declared by the merchant is obviously inconsistent with the market value, it shall be determined in reference to the market fair price;

If the goods are missing, a refund will be made based on the actual amount the consumer paid for the goods), and the resulting costs will be borne by the merchant.