Basware: From AI to ROI

As AI evolves from an emerging technology to an integral part of business operations, its potential is becoming increasingly clear. Basware, in partnership with the Financial Times, has conducted research on the transformative role of artificial intelligence (AI) in finance, with a particular focus on maximizing return on investment (ROI) for CFOs and finance leaders.

The research shows that finance leaders see AI as critical for improving accuracy, reducing manual tasks and meeting compliance standards, with tangible benefits in terms of cost savings, operational efficiency and employee satisfaction. In particular, accounting accounts payable (AP) and financial planning and analysis (FP&A) have been identified as leading areas for AI-driven ROI, with significant improvements in operations.

But while many finance leaders recognize the value of AI, practical barriers, including change management skills, capital constraints and workforce integration issues are common roadblocks.

Success with AI requires targeted, incremental implementation, partnerships, and clear ROI measurements to build confidence in future investments. Based on a global survey of 400 senior finance leaders, the report outlines strategies to overcome these challenges and unlock the full ROI potential of AI.

AI delivers cost savings and efficiency gains: Many CFOs report that AI has improved cost efficiencies, with AP and FP&A showing the most immediate potential for AI.

Change management and skills gaps are common barriers: 40% of finance executives cite challenges with change management and 33% are concerned about funding availability as slowing AI adoption.

Early success builds confidence in broader implementation: Successful pilots in high-impact areas such as AP can help build momentum and support for expanded AI initiatives.

Employee engagement is critical to success: Engaging employees early and focusing on the role of AI in reducing repetitive tasks can increase employee buy-in and satisfaction.

Incremental implementation and partnerships drive long-term ROI: Strategic partnerships with AI experts and incremental changes create a sustainable path for long-term financial and operational gains.

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