A mobile phone manages health and connects all medical scenarios. Tencent supports smart medical care with C2B

On September 10, Tencent Global Digital Ecosystem Conference held a special session on smart healthcare. Tencent Senior Executive Vice President and President of Cloud and Smart Industry Group Tom Tang disclosed the report card of healthcare business. At the conference, Tencent announced innovative solutions and practical cases in six major medical fields, and released Tencent's "Xinglin Plan" to build a new smart healthcare ecosystem with industry partners.

Figure: Tom Tang, Senior Executive Vice President of Tencent and President of Cloud and Smart Industries Group

Tang Daosheng said that Tencent will use C2B as a starting point and "two-wheel drive" to promote the intelligentization of medical and health care. On the one hand, it will help individuals to connect health service links such as information, registration, consultation, drug purchase, and payment, and realize online and offline integrated medical and health services; on the other hand, it will help governments, hospitals, medical institutions, and pharmaceutical companies upgrade their intelligence and promote supply-side innovation through digital solutions.

Figure: Tencent launches the “Xinglin Plan” for industry partners to jointly build a new healthcare ecosystem

"Technology Fights Epidemic" has achieved remarkable results, a mobile phone manages health and promotes universal medical care

In the face of the epidemic, digital technology has brought tremendous power to the society's "war against the epidemic." Tang Daosheng said that Tencent is not a "bystander" in medical and health care, but a "companion" fighting side by side with the vast number of medical workers.

During the fight against the epidemic, Tencent Medical Dictionary, together with academicians Zhong Nanshan, Li Lanjuan, Zhang Wenhong and other experts and scholars, provided more than 50 live broadcasts, more than 500 videos, and 1,600 original contents to popularize epidemic prevention knowledge to users; Tencent Health Mini Program has received more than 12 billion epidemic inquiries; Tencent Free Clinic Service Platform has served more than 15 million people in total; Tencent has provided open source technology to more than 60 provincial and municipal health and disease control departments, more than 300 medical institutions and many partners to provide an "Anti-epidemic Toolbox"...

As smart healthcare enters the era of popularization, the trend of shifting from a disease-centered to a health-centered approach is gaining popularity. Tencent has helped individuals realize "one mobile phone to manage their health": through products such as Tencent Medical Dictionary, electronic medical insurance certificates, and electronic health cards, it has achieved "one-click search for authoritative science, one-code payment for medical treatment and drug purchases, and one card to manage medical records"; it has opened up the entire process of personal health services covering the entire life cycle, and uses the Tencent Health Mini Program as a platform to push it to WeChat users across the country through the "Medical Health" service on the WeChat payment page.

So far, Tencent Medical Dictionary has cooperated with 5,000 doctors, academicians and experts across the country to build a professional medical popular science platform covering more than 10,000 diseases and the entire diagnosis and treatment process; WeChat medical insurance electronic certificate allows "one code access, no card required" to see a doctor and buy medicine, covering 150 cities in 31 provinces across the country; WeChat channel electronic health card has been implemented in 20 provinces and connected to more than 1,500 hospitals, and examination reports and case files can be checked at any time; users can make appointments for physical examinations at more than 1,500 medical institutions across the country through the Tencent Health applet, and more than 2,000 hospitals support online registration.

Relying on Tencent's user-oriented capabilities and advantages, Tencent will promote the intelligentization of the medical and health industry in a C2B manner. Tang Daosheng said that Tencent will adhere to the role of "digital assistant", do a good job in providing tools, making connections, and building an ecosystem, and achieve three goals: improving citizens' health literacy, ensuring public health safety, and promoting the linkage of the three medical systems.

Technology connects doctors and patients, C2B practice of smart healthcare in six fields

At the meeting, Tencent announced the latest C2B practice cases in the medical field, covering innovative technologies such as big data disease prediction, AI chronic disease management to improve doctor efficiency, as well as innovative solutions such as two cards and one platform, open science platform, and smart medicine.

Zheng Yefeng, head of Tencent Tianyan Laboratory, shared disease prediction technology based on medical big data. The algorithm simulates the process of medical students growing into medical experts, and uses graph convolutional neural networks, horizontal federated learning and other technologies to solve problems such as insufficient training samples, and enhance the interpretability of the algorithm, so that AI is no longer a "black box". It assists doctors, especially grassroots doctors, in making decisions in clinical practice, improves diagnostic efficiency, and reduces the risk of misdiagnosis for patients. It currently covers 500 common diseases in pediatrics, oncology and other fields.

Fan Wei, head of Tencent Xibo Lab, brought the application results of "AI+chronic disease management" in heart failure, Parkinson's disease, atrial fibrillation, psoriasis and other diseases. In response to the home health needs of patients with chronic diseases, the laboratory combines AI, voice recognition, image recognition, OCR and other technologies to achieve quantitative analysis of health characteristics such as blood oxygen, breathing sounds, ECG signals, motor function, skin condition, etc. at home with just a mobile phone. The intelligent question-and-answer robot is used as an "AI nurse" to connect patients, family members, nurses and doctors, improve patient compliance and reduce repeated hospitalizations.

Under the epidemic, people's lifestyles and medical needs have changed, and the combination of offline and online medical services has been widely recognized. Dr. Wu Wenda, vice president of Tencent Medical, pointed out that Tencent's "two cards and one platform" fully integrates online and offline resources - the electronic health card and the medical insurance electronic certificate "two cards" open up offline medical and health services, and provide an online aggregation service platform for C-end users through the "Tencent Health" applet.

The electronic health card is not only a medical certificate, but also a health certificate to connect public health services, helping residents to achieve health services throughout their life cycle and health management of family members. During the epidemic, it also served as an effective medium for "non-contact" epidemic prevention online and offline, and realized the mutual communication and recognition of "epidemic prevention code" and "health code" in Hunan, Shandong and other places, opening up the whole process of non-contact epidemic prevention and medical treatment. The medical insurance electronic certificate connects online and offline medical payment and medical insurance service scenarios, realizing one-code payment for medical treatment and drug purchase, and medical insurance services on mobile phones. Tencent Health uses mini programs and official accounts as carriers to aggregate "two-card" medical tools, online registration, physical examination appointments and other O2O medical services, as well as one-stop health management tools, to achieve accurate matching of medical institution services with the needs of hundreds of millions of users. With the support of Tencent AI technology and online tools, it works with medical institutions to create innovative service models.

Zhang Meng, vice president of Tencent Medical, believes that the Internet can provide more scenarios for patient services, including information acquisition, doctor-patient communication, and medical services. Through connections and technology, more sectors in the medical industry chain can be more efficient and jointly improve patient service capabilities.

In terms of medical popularization, Huang Lei, vice president of Tencent Medical, introduced the "new popularization" model of open interconnection in the Internet era. Tencent Medical Dictionary has worked with scholars and experts to build an authoritative medical knowledge base, and through multiple presentation methods such as pictures, short videos, live broadcasts, and communities, combined with knowledge graphs, visualization, image recognition and other technologies, medical knowledge has achieved a "transition" from static to dynamic, from one-way reading to two-way interaction, and from passive acquisition to easy search and use. At the same time, Tencent Medical Dictionary will also promote "API-based" content open source through the content opening plan, output authoritative popular science to multiple platforms, and increase the wider reach of health content and services.

In terms of medical services, Liu Yunting, general manager of Tencent's smart medical industry, introduced a new smart medical solution to help companies establish IT and digital capability platforms and doctor digital management platforms to improve communication efficiency, help pharmacies provide omni-channel services from offline to online, and assist pharmaceutical companies and pharmacies in digital upgrades, ultimately improving patient service capabilities.

Co-building an ecosystem, digital technology promotes scientific governance of medical care, public health, and medical insurance

In the field of smart healthcare, Tencent has built a "smart healthcare middle platform" based on big data, AI, and open platform architecture capabilities to provide more precise service support for hospital operations, clinical medicine, health management, scientific research and teaching, effective supervision and other fields. It has also worked with partners to build a series of "smart hospitals" and "healthy cities" solutions to jointly promote the digital upgrade of the medical and health industry in the new era.

In the field of public health and safety, Tencent has reached a strategic partnership with the Shenzhen Center for Disease Control and Prevention. Through technological innovation, it has developed modern disease control, upgraded and established four major smart platforms, including smart disease control, public health services, disease control big data analysis, and public health emergency prevention and control management, to provide a more scientific, timely and effective basis for government decision-making and ensure urban public health safety.

In the field of medical insurance, digital technology is driving innovation in medical insurance governance and services. Tencent is actively participating in the construction of new medical insurance infrastructure across the country, helping the government with management and supervision, such as medical insurance cloud infrastructure, medical insurance cloud PAAS platform, and medical insurance data middle platform; providing application scenarios for the industry for DRGs operation management, hospital medical insurance internal control, Internet + medical insurance, etc., and relying on Tencent's C-end reach capabilities, helping to build new brands of medical insurance public services in many provinces. In Guangdong, Tencent helped the Guangdong Provincial Medical Insurance Bureau build a medical insurance information platform, covering medical insurance cloud platform, public services, data middle platform, macro decision-making big data, etc., to help the construction of medical insurance informatization.

At the conference, Tencent also jointly released the "Technology for Good, Smart Medical Insurance—Smart Medical Insurance Blue Book" with the Social Security Research Center of Wuhan University. Combining macro policies and starting from multiple angles such as practice and application, it provides ideas for participants in the construction of smart medical insurance and promotes the realization of universal medical insurance in Healthy China.

Figure: "Technology for Good, Smart Healthcare—Blue Book on Smart Healthcare" officially released

Tang Daosheng emphasized that Tencent's medical and health business is related to everyone's well-being. At the same time, it is professional and complex. To complete the arduous task of "Healthy China", it requires the joint cooperation of the whole society. To this end, Tencent launched the "Xinglin Plan" for the joint participation of medical and health authorities, medical and health service institutions, ISV service providers, information manufacturers, medical device companies, financial investment institutions, etc., to give full play to the advantages of all parties in production, education, research and financing, enhance the cooperation among various entities in the medical and health industry, build a digital medical community, and jointly output smart solutions with a smart medical collaborative ecosystem, thereby promoting the digital transformation of the medical and health industry.