Are the penalties for violating regulations at Douyin stores severe?

There are indeed many sellers on Douyin Stores who are worried that improper store operations will lead to store violations. Does this situation have a serious impact on the store? What are the violations? Let me give you a detailed introduction below.

In general, the penalties on Douyin stores are still very severe. If you want to operate a Douyin store well, you naturally need to understand some of the penalty rules first, so as to help prevent violations.

What are the violations?

1. Delivery timeout

1. Definition

After the consumer placed an order, the merchant failed to upload the real and valid logistics order number within the promised delivery time. The promised delivery time refers to the product delivery time set by the merchant when the product is created.

2. Amount of Penalty

For each violation, 10 yuan will be deducted from the deposit. A unified deduction will be made the day after the violation is determined. The deposit will be deducted no more than twice for a single order. For this violation, the store will deduct a maximum of RMB 500 from the deposit per day.

2. Refund timeout

1. Definition

If the refund is not made within 7 days from the day the consumer uploads the logistics information, or if the refund is not made within 48 hours from the day the consumer signs for the goods.

2. Amount of Penalty

For each violation, 100 yuan will be deducted from the deposit.

3. Exchange timeout

1. Definition

From the time the consumer signs for the returned logistics information, the merchant fails to provide the consumer with a valid replacement logistics order number via SMS, IM tools, etc. within 48 hours.

2. Amount of Penalty

For each violation, 100 yuan will be deducted from the deposit.

IV. Compensation and refund overtime

1. Definition

After the merchant and the consumer reach a compensation or refund agreement, the merchant fails to execute the compensation or refund terms within 24 hours, or is unable to issue a compensation or refund voucher.

2. Amount of Penalty

For each violation, 100 yuan will be deducted from the deposit.

Five: Delivery timeout

1. Definition

After the merchant delivers the wrong or missing items, the merchant fails to provide the consumer with a valid replacement logistics order number via text messages, IM tools, etc. within 48 hours from the time the merchant and the consumer reach an agreement on reissue.

2. Amount of Penalty

For each violation, 100 yuan will be deducted from the deposit.

There are also some sellers on Douyin stores who violate regulations, and these violations are divided into different types. At the same time, you must also have an in-depth understanding of the definition and penalties of violations so that you can run a good store.