Bidding customer service skills Bidding customer service tutorial Bidding customer service skills Conquer marketing customer service skills tutorial

The following is a description of the bidding customer service technique:

Dear Friend,

Congratulations, you've come to the right place.

When you came here, I knew you were in big trouble.

You need solutions.

Yes, friends who do bidding will encounter this problem

------Customer service skills.

Yes, it is customer service skills, facing your customers,

How to do a good job in customer service?

Only in this way can we avoid losing orders easily.

Every order is profit and space

Every order lost is a huge loss! !

Customer service error! Customer service error! Customer service error!

Why does this loss occur?

Are you going to lose the profits you earned from the advertising you worked so hard for so easily?

Why?

Because your customer service skills are not good enough!

So what is customer service speech?
Customer Service = Customer Service

Talking skills = the method of speaking; shu means method.

Comprehensive understanding is: communication methods to serve customers

How can we master the communication methods with customers when we do bidding operations?

Is customer service really that difficult?

Is customer service difficult?

What does it take to be considered good customer service?

We do bidding.

Do you often overlook the customer service skills?

Are there many bidding materials circulating on the Internet now?

Have you never learned any complete and systematic customer service skills?

There is no detailed explanation, nor a decent textbook.

Most experts just give suggestions.

Just use the customer service language of your peers!

Is it really like this?

Is this method suitable?

If every customer service representative did the same thing as you do,

Then there is no such thing as customer service skills in this world?

Why should we provide good customer service?

Why should you learn customer service skills?

Why is our customer service so bad and so rubbish!

Because we are bidding and investing in business

Provide good customer service and learn customer service skills

Our business will be good

Our services are valuable

In the current situation,

The competition has reached a fever pitch.

Everyone is optimizing their bidding accounts.

Get accurate traffic, optimize website, do SEO,

The website has traffic and consultation.

But there was no transaction.

That's because your customer service skills are terrible and rubbish!

So we need to work hard on our customer service skills!

We cannot let any enquiry become a visitor

We want to turn every tourist into a potential customer!

This is the main purpose of learning customer service skills!

So we have to provide good customer service

Guarantee our chance of profitability

Do you know why our customer service is so bad?

Because we are not familiar with our products and have no idea

I don’t dare to communicate with customers.

It's a psychological disorder

You know, if you don't communicate well with your customers,

Customers won’t buy your product!

Customers come, why can’t they become your potential customers?

Because your customer service skills are not good enough

You didn't keep his heart.

You didn't solve the problem he wanted to solve.

How do customers come to consult you?

It came from the bidding webpage, right?

Why come in?

Because the bidding page is more aggressive

So attracted to

People came, but the problem was not solved.

what to do?

At this time, your customer service skills directly determine the purchase rate of this customer.

This is what we often call page conversion rate.

So how do you use customer service skills to solve customer problems?

How to retain customers and promote sales?

Customer service skills!

Even the best web pages have the power to attract customers

It also has the function of facilitating order transactions.

But customer problems always need to be solved by customer service

Therefore, a good customer service representative cannot be without his own customer service skills.

Learning customer service skills is the key to ensuring a deal

Whether we are bidding or not

Learning customer service skills will be our winning advantage in the future

So how can we learn customer service skills well?

Then you should study this book carefully.

Because this is what you want

The following is a brief introduction to the content of "Bidding Customer Service Talk":

Table of contents
Preface Lesson 1 Basic knowledge of bidding customer service Lesson 2 Problems existing in bidding customer service Lesson 3 Basic process of bidding customer service Lesson 4 Work content of bidding customer service

1. Pre-sales customer service work content:
1. Bidding marketing promotion (to attract visitors)
2. The single page is novel and beautiful (to attract customers to browse)
3. Browse products (clear and creative pictures attract customers to learn more)
4. Ask customer service (indicates desire to buy or increased desire to buy)

2. The work content of in-sale customer service:
1. Polite and hospitable attitude
2. Take the initiative to ask guests about their needs and find out their needs
3. Answer questions raised by guests accurately and patiently
4. Accurately and reasonably explain the customer's purchasing concerns
5. Encourage customers to place orders immediately and facilitate transactions

3. After-sales customer service work content:
The following are the customer service skills for order confirmation and follow-up

Lesson 5: Bidding Customer Service Work Standards

Lesson 6: Customer Service Script Standards for Bidding

Lesson 7: Customer Service Skills for Bidding
1. How to shorten the conversation time with customers
2. Answer carefully, use words that are easy to understand, steady, accurate, and tough to answer customers
3. Reply promptly and do not let customers wait for customer service
4. Be proactive and enthusiastic in conversation
5. Product knowledge should be professional
6. Professional customer service plan

Lesson 8 Customer Service Talk Case Reference

Lesson 9: Introduction to the Basics of Customer Service Talk

Lesson 10: Customer Service Skills

Appendix: Customer Service Department Employee Handbook