What should I do if the items I purchased through WeChat Mini Program are not delivered?

Contact WeChat customer service to complain or call the police.

WeChat customer service complaint phone number: 0755-83765566

WeChat mini programs require real-name registration and can be used to find companies or merchants.

Generally speaking, it is normal for delivery within 3 days. If it exceeds 3 days and the customer service does not reply to your message, you can contact WeChat customer service. If WeChat customer service is unable to handle the situation, you can call the police directly and ask for the required merchant information (the police will ask WeChat for it).

Additional information:

At the beginning of 2018, some sellers of counterfeit goods quietly "attached" themselves to WeChat and WeChat mini-programs. Many users found it difficult to distinguish the real from the fake, and quite a few were deceived. From transportation to e-commerce shopping, WeChat mini-programs have penetrated multiple application scenarios, but they have also become a hiding place for some lawbreakers.

In addition to selling counterfeit and fake products, some also use WeChat mini-programs to secretly carry out pornographic and gambling activities, while others take advantage of regulatory loopholes to carry out malicious marketing and illegal operations, seriously damaging the rights and interests of users.

In February 2018, WeChat officially announced that it had permanently banned more than 2,000 WeChat mini-programs that were involved in counterfeit and high-end imitations, pornography and vulgarity, and illegal "cash loans." However, to truly eliminate the hidden cancer in WeChat mini-programs, the platform still needs to form a more effective synergy with regulatory authorities, user audiences, etc.

On July 29, 2018, the Beijing News revealed that some businesses on WeChat mini-programs and 58.com provided pornographic services under the guise of home SPA. Beijing police have already intervened in the investigation of this matter. The investigation found that many pornographic dens in Beijing used this business model to carry out "home delivery" or "in-store" pornographic transactions, with the price of each transaction ranging from 800 yuan to 2,400 yuan.

On the afternoon of July 30, it was verified that the WeChat mini-programs such as "Beijing Men's Health SPA" mentioned in media reports were suspected of maliciously bypassing platform review, abusing mini-programs for advertising marketing, and guiding external parties to illegally publish pornographic, vulgar and other information, which violated the WeChat mini-program platform operating regulations. The company has banned the relevant WeChat mini-programs.

Infringement Complaints

In 2018, there were nearly 4,000 complaints about infringements of WeChat Mini Programs. From the perspective of complaint types, they are mainly divided into two categories: one is the nickname, avatar, and function introduction of the WeChat mini-program; the other is the content of the WeChat mini-program.

Malicious marketing

On January 9-10, 2019, at the 2019 WeChat Open Class PRO version, WeChat released its mini program report card: covering more than 200 sub-industries, serving more than 100 billion users, annual transaction growth of more than 600%, and creating more than 500 billion in business value.