What functions does the 400 number have?

There are two main ways for enterprises to handle 400 telephone services: operators and agents. The former refers to the three major operators, China Telecom, China Unicom, and China Mobile, but they generally seldom handle 400 services in person, so they are all handled by agents. So what functions do 400 telephones have? Formal agents specialize in 400 services. In addition to the functions of 400 itself, there are many additional functions for enterprises to choose from.

What are the functions of 400 telephone numbers?

What functions do 400 telephones have? The most typical functions are as follows:
(1) IVR voice navigation. Almost all companies will activate the IVR voice navigation function when handling 400 calls. After the customer accesses the 400 call, there will be corresponding navigation voice prompts. According to the voice navigation, the customer can independently choose the appropriate seat to solve the problem, guiding the customer without any manpower, thereby improving work efficiency.
(2) Ringback tone I believe that everyone is familiar with the ringback tone function. Usually, no matter you use a landline or a mobile phone to call the corporate service hotline, there will be a ringback tone, but these ringback tones are relatively simple. After the company's 400 telephone has opened the ringback tone enterprise, the recorded personalized welcome words can be added to the user's caller prompt tone, which can be used to improve the user experience.
(3) Call recording. If this service is processed, the content of each conversation answered manually by the enterprise will be automatically recorded by the 400 telephone platform, and the enterprise can then log in to the management background to download and listen to it. In addition to helping companies preserve important voice data, this service can also be used to examine the service attitude and work performance of the company's internal reception staff, making it easier to conduct business self-inspections.
(IV) Customer Message After activating this function, if the company's hotline cannot answer customer calls due to some special reasons (such as being busy or not working days, etc.), the system will automatically prompt customers to leave messages. Through the voicemail records, the company can independently view the call recordings in the background system. In this way, even if the customer does not get through the call, he or she can still tell the company important information, which is convenient for the company to handle or call back. This not only greatly improves user satisfaction, but also reduces order churn rate.
(V) Data statistics Each 400 telephone number has an independent background system. Through the background system, enterprise managers can clearly understand the call status of 400 telephone numbers, such as call time, call length, call volume, etc., which is conducive to the enterprise's management work.
The above are just the basic functions of 400 telephones. 400 telephones can also develop some personalized functions according to the special needs of enterprises. Therefore, it is very necessary to understand what functions 400 telephones have. If you want to know other additional functions, you can directly click to consult the online customer service.