What are the main functions of 400 telephone numbers?

The competition among enterprises is becoming increasingly fierce, and every enterprise wants to gain a foothold and stand out in the fierce competition. However, to achieve this, it is not enough to rely on the company's own strength. In addition to having excellent product quality, customer service is also particularly important. Therefore, companies begin to choose 400 telephones . So what are the main functions and roles of 400 telephones ? Let 400 telephones become the focus of attention among companies.

What are the main functions of 400 telephone numbers?

1. 400 telephone voice navigation. The company sets up the corresponding voice navigation content in the 400 background in advance, such as what type of question, which number key to press, and then transfers to the corresponding department or customer service staff for answers.

Function: This method not only saves the working time of customer service staff, but also allows customers' questions to get more professional answers, thereby improving customer satisfaction.

2. Bind multiple extensions to a 400 phone number. 400 telephone is a virtual Internet telephone. It does not require any hardware facilities. It can be used by binding a landline phone. In addition, 400 telephone can be bound to up to 2,000 extensions, using the same 400 number.

Function: When multiple customers call the enterprise 400 hotline at the same time, the system will automatically transfer the incoming numbers to idle extensions to ensure that the customer's problems can be handled and solved in the first time, thereby improving customer satisfaction.

3. 400 telephone ringback tone function. The ringback tone function of 400 telephones is different from that of other traditional telephones. The ringback tone content of 400 telephones can be set by the enterprise itself instead of being selected through templates.

Function: Enterprises set the content of ringback tone to welcome words, greetings, corporate culture propaganda, etc., which can increase customers' good impression of the company and improve customer conversion rate.

4. 400 telephone numbers will never change. The 400 telephone number is a unified national telephone number. Therefore, no matter whether the company needs to relocate or expand during the development process, it does not need to change the number. It only needs to change the bound host.

Function: To ensure that the company's existing customers do not leave, and the advertising expenses spent in the past will not be wasted, so that the company will not suffer losses.

5. 400 telephone call fee sharing system: The charging model adopted by 400 telephone is different from that of traditional telephone. The charges incurred by 400 telephone calls are borne jointly by the enterprise and the customer.

Function: Reduce the operating costs of enterprises, prevent harassing calls from entering the enterprise, and improve work efficiency.

The functions of 400 telephones are far more than these. If you want to truly benefit from the main functions of 400 telephones, then it is also very important to know whether the 400 telephone is handled formally. Where to handle the 400 telephone is the primary problem encountered by many companies. In fact, there are currently many companies that handle 400 telephones, including some informal small companies, so you must keep your eyes open when choosing.