Will artificial intelligence replace humans? Don't worry, you're overthinking it
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TechCrunch, a US technology website, wrote an article today pointing out that the recent discussion about "machines replacing humans" has been very popular. However, although machines can perform certain tasks and are more efficient than humans, humans can meet the different needs of different users, and users also want to have face-to-face and intimate contact with people, which is precisely the ability that automation technology does not have. Can robots replace humans? The following is the full text of the article: Nowadays, no matter where you go, you will hear discussions about automation technology replacing humans. It is true that the technology industry is in rapid development, and the media is also hyping the argument that robots replace humans, but the fact that technology can replace humans does not mean that we are always rushing towards this trend. In some cases, even if technology can do it very well, we still want to deal with people face to face. Although machines can perform certain tasks and are more efficient than humans, they lack the artistry of doing this activity, which is precisely the unique ability of humans to cater to the individual needs of people. A protocol may represent a method, but people who are good at their jobs know when to make adjustments and understand the nuances that machines find difficult to understand. The specific impact depends on many factors. The Obama administration mentioned the potential impact of artificial intelligence and automation technology on the economy in its latest report, and also analyzed this issue from a policy perspective. "In the long run, whether artificial intelligence will lead to unemployment and increased social inequality depends not only on the technology itself, but also on relevant government agencies and policies," the report wrote. The report predicts that in the next 10 to 20 years, about 9% to 47% of jobs will be affected by automation technology. Such a large fluctuation means that the true impact of artificial intelligence will remain unknown for some time. Many people in the entrepreneurial ecosystem believe that we continue to push technology to its limits just because we can do it, not because everyone thinks it is a satisfactory method. The New York Times reported last week on a McKinsey study that found that although automation technology is gaining popularity, the development speed is not as fast as we previously thought. "The impact of the automation trend on employment is not determined by the feasibility of the technology, although industry insiders often think so," McKinsey analyst James Manyika said in an interview with the New York Times. In the end, how much automation technology will affect us depends on many factors, such as whether we are eager to interact with other people. Let’s take the example of an ATM to illustrate this point. ATMs were developed in the 1960s and became popular in the 1970s and 1980s. They were supposed to replace bank employees. But it’s 2017 and most banks still need employees. Sure, we can now withdraw money from anywhere, even when the bank is closed. We can also conduct financial transactions on our phones, but when you walk into a bank, there are still people working there because we still want to interact with trained professionals when it comes to money. The desire for face-to-face contact When buying medicine, we definitely prefer to deal with educated professionals, even if there are machines that can help doctors make appropriate diagnoses and treatments. Even if a machine can determine the appropriate treatment plan, we still want the help of a doctor who is professionally trained to recommend different treatment options and handle treatment protocols. People are still important, and this is an important point to remember. Even in scenarios that don’t involve holders of advanced degrees such as doctors, it doesn’t mean that we don’t want to interact with people, but only with machines. For example, thanks to technological advances, we can now replace waiters with iPad menus. A restaurant in San Francisco has gone completely waitress-free. Customers can order on an iPad and the food comes automatically, no waiter or human contact required, but not everyone wants this experience. Some people still want to be greeted by a human server who not only takes out the menu for the customer to order, but also answers questions about the menu and then brings the food to the customer. We need Uber and Lyft for the same reason. Obviously, self-driving cars are becoming a reality, and people want them because it’s more affordable for them, but that doesn’t mean all consumers will have a good experience with them. Some people prefer to chat with the driver in the car, rather than just getting from point A to point B. Technology is moving forward very quickly, and while it’s silly to think that technology is stagnant, some things are still important, like face-to-face communication between people. Don’t assume that automation is always the best option in every situation just because it exists. As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity. |
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