Don’t worry about being cheated when shopping on WeChat! Mini Program order management function is now available

As more and more businesses join WeChat Mini Programs, more and more consumers shop through WeChat. However, WeChat is an instant messaging tool after all, not a dedicated e-commerce platform. How can shopping be guaranteed? How can rights be protected?

Today, WeChat Mini Programs launched a new order management function, and all shopping orders within the Mini Programs are centralized on one page for unified management.

Starting today, WeChat users with versions above 7.0.10 can gradually get this feature. In WeChat, click " Discover - Mini Programs - Top right corner... " to enter the Mini Program order page and query and manage all shopping records at once.

There is also a special symbol on the mini program order page, the green "guarantee", which means that the merchant placing the order has access to the mini program's transaction guarantee capabilities . Consumers can enjoy shopping benefits such as merchant certification, transaction supervision, worry-free after-sales service, and 48-hour delivery. Click to enter the order details to view the logistics status, contact customer service, apply for returns and refunds, check disputes/after-sales progress, etc.

If a transaction dispute arises with a merchant that has connected to the mini program’s transaction protection, you can protect your rights in just a few simple steps.

1. Quick dispute initiation process

Go to "Mini Program Order Page - Corresponding Order - Order Details" and click on the upper right corner to initiate the dispute handling process. The merchant will handle it within 48 hours. If the merchant and you cannot reach an agreement, the WeChat platform will intervene in time to verify and handle it.

2. Low-cost complaints

If you do not leave any dispute proof such as screenshots of the product page during the shopping process, you can directly initiate the dispute resolution process in a certified merchant store without providing any evidence. The evidence and verification will be completed by the merchant and WeChat.

3. Rights protection “through train”

For disputes beyond the scope of platform mediation, WeChat is exploring a variety of solutions, including assisting in submitting the dispute to the Internet Court for mediation or applying for filing a case with the consent of both parties to the dispute, in order to protect the legitimate rights and interests of all parties.

Currently, WeChat is trying to cooperate with the Guangzhou Internet Court to protect the rights and interests of users, and will continue to expand communication and cooperation with other courts in the future.

The transaction guarantee for merchants in the mini program is currently in internal testing. Merchants who successfully connect will receive benefits such as the mini program card endorsement logo, official transaction guarantee components, and search weighting.

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