How to complain about false sales behavior in WeChat Mini Programs? Can I file a complaint about after-sales service for items purchased through the Mini Program?

As many businesses have opened their own WeChat mini-programs to sell goods, many customers have consulted the editor, asking how to deal with the counterfeit goods they bought on the WeChat mini-programs? Well, today Dongguan editor Feng Chao will share with you how to complain about false sales behavior in WeChat mini programs?

How to complain about false sales behavior in WeChat Mini Programs?

Let’s look at the next case first: (The following is a message sent by a customer)

Merchants engage in false promotions, false sales and inventory, apply for refunds immediately after purchasing multiple products and contact customer service to request a refund. Customer service refuses to refund on the grounds that they do not support seven-day unconditional return, force consumption, use false promotions to attract a large number of consumers to buy products, but do not have a refund and after-sales system with sufficient support, illegally raise funds, and force consumption. The platform and merchants deliberately delay and refuse refunds for all reasons. Consumers cannot contact merchants to obtain more product information and shipping locations after consumption. Refund applications are not processed if the secondary consumption is not affected and the goods are not shipped.

How to complain about false sales behavior in WeChat Mini Programs?

1. Open the applet interface (click on the "three dots")

2. Click to complain

3. Fill in relevant refund information and wait for WeChat customer service to review!