After the iPhone price reduction across the board, how can I get a refund for the price difference if I bought it at a higher price?

On the evening of March 31, due to a sharp adjustment in value-added, Apple's online store entered an update mode, with many products having their prices reduced by about 2.6%, with the iPhone having its price reduced by 500 yuan. (Apple announced that all products on its official website have been reduced in price!)

According to media reports, after Apple's price cut, sales increased by 300% month-on-month. Users who wanted to buy finally made their move, but those who had already bought were confused. This sudden price cut meant that they had paid too much, which was a big loss.

However, Apple officially stated that the price difference can be refunded for products purchased on the official website within 14 days of receipt.

As a result, Apple China's official customer service staff had a lot of work to do. Yesterday, many people reported that Apple China's official 400 phone number was not accessible. Some people waited for more than an hour but still could not get through.

Even if the call was connected, after entering the order number, I was told that the number of inquiries was too high and the call was hung up directly.

In fact, I can understand everyone's eagerness for a refund, but before making a call, you still need to make it clear whether the price difference of the product you bought can be refunded. Otherwise, it will not only cause reception pressure on the customer service side, but also waste phone charges.

So, which products can be refunded for the price difference? In addition to calling the customer, are there other ways to refund the price difference?

Which products can get a price difference refund?

This time, Apple's official price difference must meet these conditions:

For products purchased from Apple's official website and App Store, if you purchased from a third-party platform, you need to inquire about that platform.

Harvest within 14 days, that is, between March 18th and March 31st.

That is to say, for products purchased from official channels (Apple Store or official online store) between March 18 and March 31, you can contact Apple to get a refund of about 3% of the price difference. However, third-party sales channels may not have this service.

It is recommended that users who do not meet the requirements do not call Apple customer service, as the call fee is quite expensive. (You know that 400 calls are charged.)

How to withdraw if eligible?

For those who have already received the goods: call 400-666-8800 within 14 days from the date of receipt of the product to request a refund of the price difference. However, as mentioned earlier, the customer service department has been overwhelmed with calls, so we recommend the other two methods.

The Hupu user successfully got a refund through Apple Support.

Specific steps: Open Apple Support, click More Products and Services - Billing and Subscriptions - Subscriptions and Purchases - Billing or Payment Issues - Send Us an Email. Then wait for Apple's email reply.

Some netizens also gave advice: You can try sending a message to Apple’s official account, it can be processed, but you just need to wait a while.

However, the customer service of the official account may not be online all the time, and the service may not be handled in a timely manner.

Purchased items that have not been shipped: You don’t need to do anything, Apple will update the order and refund you the price difference.

Depending on the payment method, the refund will be returned to the payment account within 5 working days to 2 weeks after receipt.

Some of my friends bought it on a third-party platform. Can they still apply for a refund of the price difference?

This depends on whether the product you purchased has been reduced in price. If the product has been reduced in price within the range that the platform does not charge for, you can also apply for price protection in the personal center. If you are not sure, you can consult the third-party customer service.

Have you processed the refund for the price difference? If you have any other good methods, please share them in the comment section.