There is no clear definition of operation and special work. Many companies basically directly recruit operation personnel with complex job descriptions, including event planning and execution, traffic control, page operation, new media and self-media operation, data analysis , and others (miscellaneous work). This is especially true for small companies. In fact, Internet operations are under a lot of pressure from the company’s indicators, such as GMV (gross merchandise volume) and traffic conversion indicators. Today I will sort out the messy work items, sort out the details, and sort out the general process of online event operations for everyone. The operation of online activities is not limited to the online world. The o2o effect of activities with offline resources or sufficient activity budget is also excellent. In the words of my boss: As long as you are confident in the activities you plan, you must try every possible way to obtain traffic and just do it.First, schedule the activities according to the time nodes (traditional promotional periods during holiday markets), and preliminarily formulate the activity themes and time points (all the following arguments are based on your company's website, and the marketing and design department personnel can provide normal support, and will not be emphasized below); conduct research based on your own activity historical data (if any), the strength of competitors and the overall market expectations to determine the intensity of the activity. Of course, the final determination of the intensity of the activity must be communicated and confirmed with your company's product personnel or your supervisor. Second, confirm the process plan of the activity, as well as the specific execution docking plan, including the final determination of the intensity, how to present, product selection rules, activity preheating and promotion, and make a web prototype based on the activity concept (you can use Axure Excel). Anything you find useful and can explain your presentation ideas is fine. After consultation, discussion and confirmation with department leaders and product personnel, the process execution phase begins. Third, based on previous activity data + historical year-on-year traffic conversion data, combined with the forecast of promotion channels, we can estimate the effect that we want to achieve in this activity: the amount of traffic, conversion rate and sales amount, which will serve as the final action goal of this activity and the basis for analysis after the activity ends. At this point, you can start liaising with the marketing department and website operations to schedule and confirm the promotion channels and the location of the web pages on the site. Fourth, submit the finalized prototype, copy, theme and design to the front-end, and start designing the activity page. At this time, you need to maintain close communication with the designer, and try to let the designer or front-end designer understand the effect you want. Usually, if the communication is not smooth at this stage, it will cause the designer or front-end to repeatedly modify the drawing, which will cause a huge waste of workload and working time. All design effects should be modified and confirmed as soon as possible before the design requirements are completed. Some companies may develop general templates for activities independently, and they can simply find a design header image and build the page themselves. No front-end design is even required. Fifth, collect products according to the selection rules determined in the early stage, and submit the design front-end (in the absence of a universal template), and wait for the link to the final page to be given. Adjust the final product layout order based on presentation, aesthetics, matching, price, sales and other factors. Of course, this step can be completely determined before submission. 6. Submit the completed links and materials to the marketing department for event warm-up and formal promotion. The promotion channels include: SEM WeChat public accounts , Weibo, SNS online alliance hard advertising, SMS EDM offline promotion DM single page, app push , etc. Of course, if you are a merchant on Taobao , Tmall , JD.com and other platforms, you can also participate in the platform's marketing tools to purchase positions such as through trains, after all, the traffic of these platforms is very good. 7. When the activity is officially launched, you should monitor page traffic data, click data and conversion data in real time, replace high-traffic and low-conversion products, and adjust low-traffic and high-conversion products to a prominent position to increase click-through rate . The overall page is adjusted according to sales conditions. Replace products that have no sales during the monitoring period. This phase lasts until the end of the event. 8. Data analysis and review after the event, by analyzing the traffic source, the overall page views, the UV page click rate to the product details page, the UV to effective order conversion rate, the click and sales of selected products, compared with the previously set goals, different data points are analyzed for different reasons, to find the hot products of this event, and the reasons for the high traffic and low conversion of products. Make analysis reports and prepare data reserves for future product optimization and seeking hot-selling products. The above eight items are not in exact numerical order. Some things can be carried out at the same time. The execution, planning and operation of a single activity do not necessarily follow this process completely. And many times, each node that requires coordination in these links will not go as smoothly as we expected. I believe everyone should understand that "things will not be as smooth as we expected, nor as difficult as others tell us." I have finished the above chicken soup for you all, please feel free to do as you please. The above steps are not applicable to all activities and are for personal reference only. The above steps are not applicable to all online activities. Some companies may have formed a relatively complete activity process system, so some nodes may be different. I have said so much only because I have encountered so many pitfalls in recent activities and I feel inspired to do so. Here is a brief list of the details of the event:
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