How long does it take to review Tencent’s advertising account opening? How to check the account opening results?

Review time limit

How long does the account opening review take?

The account opening review is committed to be completed within 2 working days. Unless there are special circumstances, most accounts can be reviewed within 24 hours.

Re-examination trigger conditions

What situations will trigger an account re-review?

The following actions will trigger a re-examination of the account: modifying the website address, re-uploading qualifications, completing the business license number for invoice application, and modifying the account opening industry.

Account opening result notification

From which channels can I learn about the account review results?

You follow the WeChat official account: Tencent Advertising Service Account (WeChat search official account: gdt_ads) and bind your Tencent Advertising account to receive WeChat notifications of account review results in real time.

In addition, you can also receive and view relevant reminders of failed audits through the following channels:

SMS: We will send SMS reminders to the collection number provided in the account registration information if the account fails to pass the review;

Email: The QQ mailbox corresponding to the registered account can receive the reminder email of account rejection;

Account Management Center Tip: The review results will be displayed above the homepage of your Account Management Center.

Appeal of audit results

How should I provide feedback if I disagree with the account review results?

If you still disagree with the review result after reviewing the common reasons for account opening rejection, you can file an appeal. Please send an email to [email protected] according to the following format. Please be sure to fill in the complete information in the following format so that we can help you quickly.
Email title format: [Account opening complaint] + customer name + customer ID
Email body format:
Customer id:
Reason for rejection:
Reasons for appeal:
Complaint processing time: 9:00–18:00 on weekdays
Complaint processing time: 2 working days