How to use Feige to modify the delivery time function on Douyin? How to modify the delivery time function of Douyin Feige

Douyin Fei Ge's function of modifying delivery time means that when consumers want to modify the delivery time, or the merchant is unable to deliver the goods according to the original delivery time due to special reasons such as the epidemic, the merchant and the consumer reach an agreement through communication. The merchant can send a modified time card to the consumer through Fei Ge. So how to do it specifically?

1. What is the value of modifying the delivery time?

For merchants: reduce complaints about delivery delays due to consumers’ requests for delayed delivery, epidemics and other special reasons, and improve work efficiency.

For consumers: Improve the basic capabilities of the platform and enhance consumers' shopping experience.

2. Modify the scope of application of delivery time

The merchant’s customer service has opened order-order management permissions.

The order status is waiting to be shipped, including partial shipment.

The current order has not been shipped.

3. Modify the delivery time operation manual

1. Modify the delivery time entry

Go to the Fei Ge backend page for contacting consumers, find the corresponding order in the smart assistant module, and click the modify button after the promised delivery time.

2. Modify the new delivery time

In the Modify Delivery Time pop-up window, select a new delivery date. The time range can be modified to today's date and the next 30 days.

3. Send modification time card to consumers

After selecting the latest delivery date, Fei Ge’s backend will send an order card to the consumer, which will require confirmation from the consumer.

4. The consumer agrees to modify the delivery time

When the consumer clicks the card's "Agree" button, the order delivery time is updated to the modified time, and the Doudian backend will conduct an assessment based on the new delivery time; the original order message card status is synchronously updated to: the user has agreed.

After the order delivery time is modified successfully, the Doudian backend order management module will display the modified latest delivery time, and at the same time display the scheduled delivery label in the store single dimension.

5. The consumer refuses to modify the delivery time

When the consumer clicks the card rejection button, the order delivery time is promised as per the original time, and the Doudian backend will conduct an assessment based on the original delivery time; the original order message card status is synchronously updated to: user rejected.

6. The consumer has no operation for more than 24 hours

If the consumer does not take any action within 24 hours after sending the message card, the modification time card will become invalid, the order delivery time will be as promised in the original time, and the Doudian backend will conduct an assessment based on the original delivery time; the status of the original order message card will be synchronously updated to: Request has timed out.

This concludes this article about how to use Fei Ge to modify the delivery time function on Douyin. For more relevant Douyin Fei Ge usage tutorials, please search for Dongguan Feng Chao’s previous articles or continue to browse the related articles below. I hope everyone will support Dongguan Feng Chao in the future!