315 Consumer Rights Day丨Many of the “Internet celebrity hot products” are artificially created, are your consumer rights still there?

When you think of March, what comes to your mind first? The spring breeze that blows open the flowers, or the lush greenery that takes root during Arbor Day? The answers may vary.

There is also a special festival in March. Although we usually ignore its existence, it is never absent. It is called World Consumer Rights Day.

January this year

China Consumers Association officially announced

The theme of the 2022 Consumer Rights Protection Year is

"Promote consumer fairness together."

(Copyrighted image from the gallery, no permission to reprint)

As online consumption has become an important part of people's lives, many businesses are trying hard to create "Internet celebrity hot products" to attract consumers. In the past, "Internet celebrity hot products" were often linked to quality and sales, and consumers were satisfied and businesses made a fortune. But now, many businesses make a fuss about publicity and marketing, artificially creating "Internet celebrity hot products", "Internet celebrity hot products" are everywhere in people's food, clothing, housing and transportation, and "stepping on mines" are emerging in an endless stream, seriously infringing on the legitimate rights and interests of consumers.

"Sankeng" clothing became popular,

It is difficult to distinguish the authenticity and cannot be returned or exchanged

Basic entry-level items cost one or two hundred yuan; customized items with exquisite quality and good form cost thousands or even tens of thousands of yuan... In recent years, Hanfu, Lolita clothing, and JK uniforms have gradually moved from niche circles to the public. Because of their high prices and the fact that loyal fans are addicted to them and willing to continue spending money on them, these three types of clothing are called "three pitfalls" by netizens.

(Copyrighted image from the gallery, no permission to reprint)

The reporter's investigation found that there are many real "pitfalls" hidden behind these marketing methods, which make many consumers spend a lot of money but still fail to buy high-quality or satisfactory products.

During the promotion process, some counterfeit brands imitated well-known stores online, stole online reviews and pictures taken by "grass-seeking machines", and pretended to be their own products, and then spread false information on various social platforms to lure "newbies" into the trap. According to many interviewed "three-pit" enthusiasts, in the "three-pit" circle, the store owners often have absolute say. The goods are not the same as the pictures and the prices are inflated, which are also common problems of "three-pit" clothing.

The filter disappears.

Internet celebrity homestays can only be imagined

A blogger conducted on-site evaluations of three internet-famous homestays that claim to be "Xiamen Santorini". It turned out that these homestays are all located in remote areas, and the surrounding environment is basically homesteads, construction sites, or farmhouses. They are not the "islands" and "lake views" described on the Internet. The so-called Santorini element swimming pool and Pamukkale in Turkey that attract netizens to check in can only be "imagined" by netizens.

According to industry insiders, many internet celebrity homestays are surrounded by ordinary rural or urban scenery, but the owners will imitate the items in high-end places, take good-looking photos, and forcibly apply some internet celebrity labels to attract customers. "After removing the internet celebrity filters, it's like a buyer's show and a seller's show, with a strong contrast."

The reporter's investigation found that in addition to the accommodation environment not matching the pictures on the Internet, the false advertising of Internet celebrity homestays also includes falsified addresses and falsified discounts.

In our daily lives, how should we protect our rights and interests?

Here are a few things to keep in mind:

1. When shopping, be sure to check the expiration date (especially for food) and instructions, and remember to ask for proof of purchase, such as invoices, formal receipts, etc.;

2. When shopping online, pay attention to the merchant's delivery and return terms, keep transaction records, and be careful when inspecting the goods;

3. When your consumer rights are infringed, you should bravely make demands, dare to talk to the merchant, and negotiate reasonable after-sales services such as returns or compensation;

4. If a problem occurs, you can negotiate with the merchant first, and collect relevant evidence. If the other party's attitude has been good but it takes a long time to resolve, you should take other measures in time;

5. If communication with the merchant is fruitless, you can report it to the local consumer association or report it to the relevant administrative departments such as industry and commerce, health, taxation, housing management, etc. and request a handling. You can also call 12315 and protect your rights through legal channels.

3.15 Rights Protection Tips

3.15 Report Hotline

Consumer complaints and reports: 12315

Price complaint hotline: 12358

Quality complaints: 12365

Telecom complaints: 12300

Legal Aid: 12351

Mayor's hotline: 12345

Comprehensive sources: Xinhuanet, Legal Daily, China Consumers Association official website, etc.

Some pictures are from copyrighted libraries, and the pictures are not authorized for reprinting.