Say goodbye to information asymmetry and restore the true truth about mobile phone repairs!

Some time ago, Ms. Wang from Wuhan repaired her mobile phone at a repair shop and was shocked to find that the repair fee for a new phone that was only 7,000 yuan was as high as 14,000 yuan. Afterwards, Ms. Wang reported the case to the police, but the police believed that the matter was not within their jurisdiction. After complaining to the market supervision department, the reply she received was that this was a consumer dispute. If Ms. Wang wanted to get her phone back, she could only negotiate with the repair shop to resolve it.

When I saw this news, my thoughts seemed to go back to 10 years ago, when the mobile phone repair industry was a mixed bag. Obviously, Ms. Wang's experience was largely caused by the information gap between industries. When I was in college, I often dealt with second-hand digital products and also dealt with practitioners in the repair industry, so I sorted out 3 points to note to help everyone avoid similar experiences to Ms. Wang.

Official after-sales service is always the first choice

The official after-sales service of mainstream mobile phone brands has a relatively ideal coverage in China. The location information of after-sales service locations and repair quotes can be checked on the official website of the brand, which is transparent and open. Most brands have also launched insurance services, ranging from screen breakage insurance to whole machine Care insurance for consumers to choose from. It is strongly recommended for friends who are prone to dropping their phones. If the budget is sufficient, official after-sales service is everyone's first choice. Only when the budget is tight, it is recommended to choose third-party repairs.

Learn to identify common faults

If we choose a third-party repair service, it is best to learn the common methods to identify mobile phone failures. The most common parts of smartphones are screens, back glass, batteries, and bottom connectors. Problems with the latter three are easy to identify. Broken back glass, reduced battery life, and insensitive data cable contact are all obvious features. The repair cost of such problems ranges from 100 to 500 yuan. If the price is higher than this, it is recommended to change to another store.

It is a little more complicated to judge the screen failure of the mobile phone. If the screen is broken, but the display is still normal, it is recommended to first drag the icon across the entire screen to test whether the touch of the screen is normal. If the display and touch are normal, then you only need to replace the glass cover of the screen. At present, the replacement process of the screen cover is quite mature, and the cost ranges from about 100 to 400 yuan. Replacing the cover will have a certain impact on the display effect.

If the screen of the mobile phone leaks or fails to touch, you should be prepared to replace the entire screen. After replacing the screen, the original color display of the Apple mobile phone will fail, and the merchant needs to rewrite it. It should be noted that the original color written later will be lost after resetting the phone. You can also use this method as a basis for judgment when buying a second-hand mobile phone. In a third-party repair agency, the price of the entire screen repair of even a flagship phone should not exceed 3,000 yuan. With the maturity of the industrial chain, the purchase price of the original screen is not as high as everyone imagines.

About the motherboard

The motherboard is the least vulnerable part of the entire phone. Of course, some cases of chips burning out due to design problems have occurred in the past few years, but that is the responsibility of the official after-sales service. If you hear that the repair shop quotes you a higher repair price due to motherboard problems, you need to be more cautious.

For Android phones, there is no hardware-level encryption between the motherboard and the storage chip. Therefore, even if the motherboard of our mobile phone is really damaged, the repair price will not be very high. You can open Xianyu and search for the mobile phone model plus the motherboard to check the separate price of the motherboard. On this basis, adding 200 to 600 for the labor cost of moving the board is a reasonable repair quotation. If it is much higher than this price, please go to another store.

For Apple phones, the motherboard and each chip are independently encrypted and bound, so it is generally not possible to repair them by directly moving the motherboard. If we want to repair the motherboard problem while preserving the data in the phone, it will be very expensive. And as mentioned above, the motherboard is the least vulnerable part of the entire phone, so most phones with motherboard problems in life have experienced heavy falls or water damage. Even if they are repaired by a third-party agency, they may still have hidden problems. In this case, it is recommended to repair directly through Apple's official channels.

Last words

To sum up briefly, when our beloved phones are damaged, the brand's official after-sales service and official insurance are our priority repair channels. With a limited budget, if there are problems with the phone screen, back panel glass, battery, and docking station, we can solve them at a third-party repair agency, but the capped price should not exceed 3,000 yuan. If the merchant gives a higher-than-expected quote, you can shop around. For motherboard damage, it is recommended to give priority to official repairs. If it is an Android phone that has been released for a while, you can also choose a third-party repair as appropriate. For Apple phones with motherboard problems, it is recommended to choose official repairs as much as possible.

The above 3 points are the precautions for mobile phone repairs compiled by the editor. I hope they will be helpful to you.

Source: Chongqing Tianji Network Co., Ltd.

Audit expert: Li Zhigao

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