Why does iPhone have the best quality among all mobile phones?

Many people describe the Earth in this way: our Earth has become a village, and we all live in our own communities. In these communities, true or false news spreads almost at the speed of light, and everyone can be directly connected to this information.

The Internet's interconnectivity and transmission speed are amazing, which means that today's technology giants, such as Apple and Samsung, which sell hundreds of millions of devices each year, need to have stricter quality control over their products and services, because once there is any problem with these devices, it will be catastrophic for these technology giants.

In fact, billions of devices are manufactured and sold every year, including many components. Apple products can also fail for a variety of reasons, and the same is true for Samsung or other manufacturers. So what is the difference in quality control between Apple and Samsung?

Let’s talk about Samsung first. I believe everyone is impressed by last year’s Galaxy Note 7. Because of the battery “explosion”, this flagship smartphone that was highly anticipated suffered a devastating blow.

This year's Galaxy S8 is on a roll, but as time goes by, problems with the Galaxy S8 are starting to surface. For example, there's a strange glow on the screen, and Samsung has promised a quick fix for a weird red display. Now some Galaxy S8 users are complaining about problems like random restarts on their phones. Slowly, the Galaxy S8's problems are starting to pile up.

Some analysts said that efforts in quality control should make the user experience more pleasant, and Samsung clearly needs to do more in this regard. In the face of these problems, Samsung should not only admit the defects, but also provide some correct steps to solve the errors, or provide the correct information to solve the errors, etc.

Apple users actually have different ways to solve new product problems. The most direct way is to go to an Apple retail store. Apple said that Apple retail stores have a good coverage rate in the United States, and Apple is also expanding the number of Apple retail stores in Europe and Asia.

This also brings additional value to users, that is, the Genius Bar. If you happen to live near an Apple retail store, when your product has a problem, you will definitely choose to send your device to the Genius Bar for inspection first (especially during the warranty period).

And these supports and services also come with a "price". Generally speaking, Apple's iPhones, iPads, and Mac computers are priced higher than most of its competitors' flagship products, but Samsung doesn't have to worry about the Galaxy's operating system because that's provided by Google. HP and Dell don't have to worry about the PC's operating system because the system comes from Microsoft, which means that Apple needs to work harder to provide some customer service and quality that you can't find elsewhere.

This actually explains why Apple is more conservative when it comes to upgrading components or bringing innovations to new iPhones. Therefore, we can also see that Apple needs to take a different path from Samsung in terms of quality control.

As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity.