iPhone 7 "No Service" Issue Can Be Repaired? Wishful Thinking

"Apple is in trouble again: iPhone 7 has 'no service'." Apple has been in trouble recently. Just after getting rid of the "frequency throttling issue", the financial report showed a decline in iPhone sales, and then the iPhone 7 had the "no service" problem again.

Wait, iPhone 7? No service? I took a closer look at the "iPhone 7 Repair Program for 'No Service' Issues" on Apple's official website. The program shows that the affected devices were manufactured between September 2016 and February 2018 and sold in mainland China, Hong Kong, Japan, Macau, and the United States.

Apple also announced three iPhone 7 models that meet the requirements of this program. The model number on the back of my iPhone 7 is A1780, which is also consistent. The production time and model are all within the scope of Apple's repair. Well, I feel like I am the chosen one.

Preparation before repair

Because the Apple Genius Bar is quite busy, we first need to make an appointment with the Genius Bar through Apple's "Technical Support" before repairing Apple devices. If you also want to repair Apple devices, it is recommended that you make an appointment with the Genius Bar a week in advance, because the Apple Genius Bar is quite busy on weekends, and it is often impossible to make an appointment at the last minute.

In addition, it is best to back up the iPhone's data through iTunes before repairing the Apple device, because Apple's repair personnel are likely to re-flash the system for you, so all the data on the previous system will be cleared. Backing up the data yourself can be a precaution (please remember this paragraph, it will be useful later). At the same time, according to Apple's official requirements, you need to temporarily turn off "Find My iPhone" when repairing Apple devices. This small detail also requires us to pay attention to the following. Everything is ready, only the east wind is missing.

Want to repair your phone? Why are you so beautiful?

I made an appointment, took my iPhone 7, and headed straight to Apple Xidan Joy City. Do you think the members of the Genius Bar will repair it directly for me? Actually, I thought so too, but Apple slapped me hard in the face.

I went to Apple Xidan Joy City and explained the situation to the store clerk. Since I had an appointment, a member of the Genius Bar immediately repaired my phone. I explained that my iPhone 7 was in the "iPhone 7 Repair Plan for 'No Service' Issues" and that the time and model matched, and my iPhone 7 also often had the problem of no service.

The clerk told me that they needed to do a test - flash my phone to their specific firmware, and then check the power-on status of my phone. If it can't power on, it means that my iPhone 7 has a "no service" problem; if it powers on, it means that my iPhone 7 is not covered by the repair service.

Simply put, it means upgrading my iPhone 7 to iOS 11 (a specific iOS version, different from the version directly upgraded to the system) to see if it can be powered on to determine if it can be repaired. Since my iPhone 7 has always been "sticking to" iOS 10, I was a little reluctant to suddenly upgrade to iOS 11, but in order to test whether the phone can be repaired, I just gave it a try and upgraded it.

Therefore, friends who have a special liking for the old system should be cautious when checking the iPhone 7 "no service" problem, because Apple will require you to upgrade to the latest system. Back to my iPhone 7, after some upgrade operations, my iPhone 7 turned on "miraculously", and the clerk told me "I'm sorry, your iPhone 7 is no longer within the scope of this repair."

I asked if my iPhone 7 would have a problem with no service. The clerk told me, "The signal of the iPhone 7 is weaker than other phones, so it is understandable that it has no service occasionally. Based on my previous experience, if the iPhone 7 really has a problem with "no service", it will be a continuous state, which means that you can't make or receive calls at all, not intermittently like your situation."

I asked how to solve my "no service" problem? The clerk said, "Although your iPhone 7 is not eligible for this plan, through background query, your phone is still under warranty. We can return it to the factory for testing, but we cannot guarantee that there will be any problems with your phone. At the same time, as it is close to the Spring Festival, it may take about 3 weeks for your iPhone 7 to return to you. But I think your phone should be fine, because the signal of iPhone 7 is not very good, and your device does not always show "no service", so you should consider whether to return it to the factory."

According to what the Apple clerk said, I understood that since the Apple Genius Bar did not detect the problem, it meant that my iPhone 7 was no longer within the repair range. Even if I asked Apple to send it back to the factory for repair, since the iPhone 7 generally has a poor signal, my iPhone 7 would probably not get any results - besides, I would have to take away my phone for nearly a month, which was not worth it, so I did not ask Apple to send it back to the factory for repair.

The production date and equipment model are all lies!

If your iPhone 7 has a "No Service" issue, and your iPhone 7 is eligible for repair - including the manufacturing time and device model. These do not determine whether you can qualify for the "iPhone 7 Repair Program for 'No Service' Issues".

According to the store clerk, the "symptoms" of an iPhone 7 that meets the "iPhone 7 repair plan for 'no service' issues" should be that the phone is always in a "no service" state and cannot make or receive calls. Therefore, friends who want to have their iPhone 7 repaired by Apple can use this information as a standard to judge whether their iPhone 7 is eligible for the repair plan.

As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity.