What is the use of the Douyin Feige epidemic answer package? How to subscribe?

In order to make Douyin merchants more comfortable in dealing with epidemic consultation, Douyin Feige launched the robot [Epidemic Answer Package] function. Let's take a look at how to use this function!

1. What is the use of [Epidemic Answer Pack]?

1. Intelligently distinguish buyers with orders from epidemic areas and give special answers. Do not interfere with normal conversation.

The answers in the [Epidemic Solution Package] have the highest priority only for buyers of orders from epidemic areas, and buyers of orders from non-epidemic areas are not affected.

2. Common epidemic issues are preset and can be imported and deleted with one click.

The [Epidemic Plan Package] contains common questions and answers in the epidemic area. After clicking subscribe, the knowledge base will be automatically populated. Merchants can modify and adjust knowledge labeled [Epidemic Plan].

After unsubscribing from the [Epidemic Plan Package], all answers tagged with [Epidemic Plan] will be deleted.

2. How to subscribe to the epidemic answer package

In response to the recent frequent outbreaks of the epidemic, and in order to enable merchants to quickly resolve buyers' questions and inquiries through robots, the platform has launched the [Epidemic Answer Package], which contains scenario knowledge points involved during the epidemic, and the platform will use big data to accurately locate whether the orders of incoming buyers belong to the epidemic-related areas. The solution package is only effective for buyers of epidemic-related orders, and the rest of the buyers with normal orders will not be affected.

Merchants only need to click one button to import the information into their own store’s knowledge base, quickly improving the robot’s question-and-answer capabilities.

Subscription path: Feige Robot-Knowledge Base-Subscribe to Knowledge Package.

3. What knowledge scenarios are included in the [Epidemic Answer Pack]?

You can directly search for the main questions in the search box and find the corresponding knowledge scenarios in the knowledge base.

4. Frequently Asked Questions

If the epidemic is over, how do I delete the [Epidemic Answer Pack]?

Answer: You only need to unsubscribe from the [Epidemic Answer Package] to delete the answers included in the package.

If I have modified the words in the [Epidemic Answer Pack], will these words be deleted after I click to unsubscribe?

Answer: As long as you click on the unsubscribe button, all the words in the package will be deleted regardless of whether they have been modified.

Can I know which customers are the buyers of orders from epidemic areas? Is there a data dashboard that can display it?

Answer: Currently, algorithms are combined with big data and AI to mark the groups of incoming buyers. Specific population data will not be transmitted to merchants.

How to understand the highest priority of the [epidemic answer package]?

Answer: For buyers who place orders in epidemic areas, the words in the [Epidemic Answer Package] have a higher priority than all words with conditions (such as related products and timeliness) configured in the current knowledge base.

The logic for determining the priority of speech: [Epidemic Plan Package] > Related validity period reply (validity period in effect) > Related product reply > Related hit count > Direct transfer to manual > Graphic and text reply without related conditions.