Nanjing Mobile 4G users were cheated and cried: the phone lost connection after turning on
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After the TD-LTE license was officially issued at the end of 2013, China Mobile vigorously promoted 4G services and advertised 4G's faster and more convenient enjoyment. However, more consumers told reporters that China Mobile's 4G was suspected of false propaganda. In daily life, the mobile phone often shows no network, and they can't enjoy the "faster than others" "happy Internet access" at all. China Mobile Nanjing 4G can't be used in most cases, and the package traffic can't be used up. Mr. Jiang, a China Mobile user, told reporters that since he saw the overwhelming China Mobile propaganda in April and went to the business hall to upgrade his mobile phone to 4G, it has basically been disconnected from the network. For example, recently because of work, he often went to Jiangsu Hotel on Taiping South Road and Bank of China Technology Building on Longpan Middle Road, but they couldn't use China Mobile's 4G network! Fortunately, there are wireless networks at work and home, otherwise it would definitely affect work and life! Before this, I was worried that the 50 yuan package traffic was not enough, because there was basically no network, so it couldn't be used up at all. No wonder China Mobile responded to netizens' concerns that "when I woke up, the house belonged to China Mobile", so that users don't have to worry about excessive over-traffic charges! According to Mr. Jiang's observation, when he is on the street, his iPhone 5s 4G network shows full grid, but as soon as he enters the room, it will be converted to 3G network, and in most cases, the signal grid will automatically display E. Mr. Jiang joked that he couldn't stand on the street all the time just to use China Mobile's 4G. Actual measurement in many places in Nanjing: outdoor 4G network signal is full grid, indoor no signal After half a year of commercial market promotion, what is the coverage of China Mobile's 4G in Nanjing? On the afternoon of June 9, the reporter took the consumer's mobile 4G contract phone Samsung SM-N9008V to the main urban area of Nanjing to experience the coverage of China Mobile's 4G network signal, because for ordinary users, the stability of 4G signal is what they care more about. In Xinjiekou area, the area with the highest density of commerce and trade in China, China Mobile's 4G network coverage has not stood the test of many indoor shopping malls. Holding a mobile phone with full 4G signal outdoors, entering buildings such as Deji and Golden Eagle, the signal automatically drops to 3G, and sometimes the E symbol appears. Zifeng Tower is a landmark building in the main urban area of Nanjing. Whether it is the commercial and residential area or the Greenland Hotel, there is no 4G signal when entering the indoor area. The signal is E in Zijin Banquet Hall and Cloud Bar. Hexi CBD, the core of Nanjing Hexi New Town, has full 4G signal outdoors, but no 4G network when entering the indoor area, and the signal automatically switches to 3G. The subway is often the first choice of transportation for citizens. Whether the 4G signal can cover the subway is an important area to test the operator's 4G service. On the subway, take out the mobile 4G. When the subway is running in the underground tunnel, the mobile phone equipped with the mobile 4G card will automatically display E at the signal grid. When the subway is running on the ground, the mobile 4G service will quickly resume. China Mobile claims that 4G signals have covered the main city of Nanjing, but in reality, each district is only partially covered. According to information, China Mobile previously advertised that the main urban area of Nanjing, Jiangning University Town, Xianlin University Town, Jiangbei Dachang area, etc. have been covered by 4G signals. However, when the reporter consulted two online customer service staff on its official website about the coverage of Nanjing 4G, they gave the reporter a specific list that was different from the previous list of coverage of the main urban area. For example, in Qinhuai District (formerly), only Zhongshan South Road (Jiankang Road-Xiganchang Lane), Changle Road, Jiqing Road, and Zhonghua Road have 4G networks. Baixia District (formerly) mainly covers Xinjiekou (Zhongshan East Road, Huaihai Road, Muleng Road, Huju South Road, Wangfu Street, Zhongshan South Road), Hongwu Road (Zhongshan East Road-Hubu Street), and Longpan Middle Road. Many users reported that when they went to the business hall to apply for 4G packages, the service staff only promoted how fast 4G was and how smooth it was to use, but no one introduced the network coverage. According to industry insiders, since 4G uses high frequency bands, there is basically no problem in using base stations for wide outdoor coverage. However, when it comes to micro coverage indoors, due to weak penetration, special indoor signal layout and optimization are required. It took 10 years for China's 3G network to be used smoothly, and it is impossible for 4G to be achieved in such a short time! When turning on China Mobile 4G, users' phones will lose connection. In a post titled "Poor 4G Signal" in Baidu Mobile 4G Post Bar, nearly 100 consumers complained that China Mobile's 4G technology is immature and there are problems with switching between 4G and 2G. Netizen "hantao6670" said that he used a China Mobile Apple 5S contract phone, and when turning on 4G, he often could not receive calls. The phone displayed 1-3 bars (fluctuation) of signal, and he could make calls, but he could not receive calls. It prompted that the other party's phone was unanswered. He activated the call reminder, but he could not receive the reminder text message. For this reason, he called 10086, went to the business hall three or four times, and went to Apple after-sales service. He was tossed back and forth by China Mobile. Finally, it was a service staff in the business hall who told him the truth and told him that as long as he turned off 4G, he would not be unable to receive calls. He also said that the staff in their mobile business hall used it in this way. Netizen "interli7" also found that his phone could be quiet all day long when the 4G network was turned on, without a single call coming in, and it would be fine immediately after turning it off. He said that the basic function of a mobile phone is to make calls, not to surf the Internet. No matter how fast the mobile Internet is, it cannot guarantee the basic functions. What kind of communication is it? It is better to do broadband! Nearly 300,000 consumers were wrongly wasted on "4G" Lawyer: Users can terminate the contract and seek compensation Many consumers told reporters that they upgraded their 3G network to 4G after watching China Mobile's advertisements. Not only did they have to pay for the 4G package, but they also had to buy a new mobile phone terminal. During the process, China Mobile staff only introduced the advantages of the 4G network, and no one pointed out that there were problems with the network coverage and blind spots. If they knew that the 4G network could not be used normally now, they would not have spent money on buying a new mobile phone? Now that there is a problem, China Mobile is very nice and cannot solve the problem. For a paid service, it cannot provide the corresponding service. Isn't this a robbery? It is understood that as of May 15, 2014, Nanjing Mobile has nearly 300,000 4G users. Calculated based on an average package of 50 yuan per person per month, the monthly income is nearly 15 million. A lawyer from Jiangsu Junyuan Law Firm told the reporter: In light of the situation reported by users, according to Article 23 and Article 26 of the Consumer Protection Law, mobile companies should fulfill their obligation to inform consumers, and should ensure that the goods or services they provide have the quality, performance, use and validity period that consumers should have when they use the goods or receive the services normally. If standard terms are used in business activities, they should draw consumers' attention in a prominent manner to the quantity and quality of goods or services, price or fees, performance period and method, safety precautions and risk warnings, after-sales service, civil liability and other contents that have a significant interest to consumers, and explain them according to the requirements of consumers. Mobile companies only mentioned in the 4G introduction on their official website through the "Service Notice" that "the current 4G network, terminals and services are still in the process of continuous construction, optimization and improvement. There may be problems such as network coverage and terminal and network adaptation in the early stage, which may cause inconvenience to your use of 4G services. Please understand." Therefore, whether the behavior of the mobile company is a case of false advertising remains to be discussed. Regarding the issue of contract phones, consumers may consider negotiating with the mobile company to terminate the contract and seek compensation by claiming that the services provided by the mobile company can no longer achieve the purpose of the contract. As a winner of Toutiao's Qingyun Plan and Baijiahao's Bai+ Plan, the 2019 Baidu Digital Author of the Year, the Baijiahao's Most Popular Author in the Technology Field, the 2019 Sogou Technology and Culture Author, and the 2021 Baijiahao Quarterly Influential Creator, he has won many awards, including the 2013 Sohu Best Industry Media Person, the 2015 China New Media Entrepreneurship Competition Beijing Third Place, the 2015 Guangmang Experience Award, the 2015 China New Media Entrepreneurship Competition Finals Third Place, and the 2018 Baidu Dynamic Annual Powerful Celebrity. |
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