Desktop IT outsourcing services are booming, with a market value of tens of billions growing rapidly

IT outsourcing services in China have entered a stage of rapid development, and enterprises have increasingly shown their strategic intention to reach IT outsourcing cooperation. Among them, the desktop IT outsourcing market accounts for the largest proportion of the overall IT outsourcing services. According to IDC's latest data, the scale of China's desktop IT outsourcing service market reached 5.5 billion yuan in 2013, and it is expected that by 2017, the market scale will reach 8.45 billion yuan, and the growth rate will exceed the market average.

The reason why desktop IT outsourcing services can achieve such a high speed of development is mainly due to the rapid development of China's economy. More and more companies are accelerating the pace of scale expansion and building branches, offices and other branches across the country. However, the installation and maintenance of IT systems are increasingly becoming one of the obstacles to corporate expansion. On the one hand, the company's own IT management personnel are limited and cannot respond to demands from all over the country; on the other hand, there are many types and brands of IT hardware, which increases the company's own operation and maintenance costs.

Peter Drucker, the father of modern management, once said, "Any work in a company that only provides back-end support but does not generate revenue should be outsourced, and any activities and businesses that do not provide advanced development opportunities should also be outsourced." Desktop IT outsourcing is one of the effective ways to help companies save costs, improve efficiency, and optimize their business. According to Gartner's research results, the total cost of ownership of a controlled and well-managed desktop PC can be reduced by 43% compared to an unmanaged desktop.

In the new market environment, enterprise users have put forward new demands for the desktop IT outsourcing industry. This is especially true in terms of improving the security, stability, and reliability of business systems and improving the work efficiency of operation and maintenance personnel. In addition, the BYOD trend caused by the continuous increase in smart devices and the advent of the cloud computing wave have also caused major changes in the IT system architecture of enterprises, especially in terms of security and stability. There are many new problems and challenges, and the corresponding operation and maintenance difficulties are increasing. The cloud technology service model will promote the continuous improvement of IT operation and maintenance service standards.

So how should enterprises choose desktop IT outsourcing service providers? Gartner once gave suggestions in the report that enterprises should choose desktop IT outsourcing services based on a clear strategic basis rather than on tactical cases. When choosing a desktop IT outsourcing service provider, fast and timely service response, strong technical strength, and stable and secure long-term cooperation can improve the user experience of enterprise customers to the greatest extent, and therefore become the three most important criteria for users.

According to IDC's latest data, in the first half of 2014, the overall scale of China's desktop IT outsourcing market exceeded 3 billion yuan, a year-on-year increase of 15%. Among them, Lenovo surpassed HP for the first time and led the domestic desktop IT outsourcing market in the first half of 2014. As one of the world's largest IT equipment providers, Lenovo began to focus on the domestic desktop IT outsourcing service market in 2011 and set a grand goal of becoming the largest domestic market in three years. For many years, Lenovo has been committed to providing enterprises with service products and solutions based on the full life cycle of IT infrastructure. With the industry-leading service delivery platform, secure service guarantee system, the most extensive and most responsive service network, and its own strong IT infrastructure solution integration capabilities, Lenovo helps corporate customers obtain the best IT service experience from product support, value-added services to solutions.

Now, China's desktop IT business outsourcing market has entered a stage of rapid development. On the one hand, it comes from the development needs of enterprises themselves, and on the other hand, it also comes from the encouraging policies at the government level. In recent years, the government has successively introduced a series of encouraging policies, and emphasized the need to improve information service capabilities such as software services and network value-added services, and accelerate the intelligent transformation of important infrastructure. In the future, under the background of national policy support, the desktop IT service outsourcing market will usher in a new round of growth.