What to do if your Apple device has problems? This official app gives you one-stop support

As early as January last year, Apple launched its official WeChat account, which caused quite a stir. In addition to better serving domestic users, this move also revealed Apple's determination to accelerate its localization pace, hoping to reach a wider user group.

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Now, more than a year has passed, and the WeChat public account, which has already exceeded one million fans, has given Apple confidence, and it has once again quietly launched an official Weibo account called "Apple Support".

Its appearance not only means that you can learn about Apple services through more channels, but more importantly, it also allows more friends to know about the official app "Apple Support". Today, A Jun will talk to you about "Apple Support".

Lazy Directory

• Discover the little tricks you didn't know
• One-stop technical support to give you a better experience
• Don't forget your original intention, and you will succeed

Discover the little tricks you didn't know

Different from traditional technical support, Apple hopes to teach users some usage tips through Apple Support while providing technical solutions, such as how to share photos with family and friends, how to seamlessly collaborate across all devices, etc. Most of these tips are closely related to our daily use, which can not only help us further understand our devices, but also improve our productivity in work and life.

When you use Apple Support for the first time, the app will associate the current device's iCloud account by default and automatically identify the device type bound to the account. Depending on the device type, the system will recommend corresponding content for each user. For example, if I use an iPhone XR, the content I see on the first screen is more about sharing tips on iPhone XR.

If we want to systematically learn a certain type of skill, we can directly scroll down to the bottom of the first screen, find "Browse Collection", and view the content we need. For example, for many new users, they may not know how to subscribe and manage paid items in the App Store. At this time, we can find the answer in the "Subscriptions and Purchased Items" collection, which is very convenient and quick.

In short, "Exploration" is just as its name suggests, like a huge treasure trove of knowledge, through which you can learn almost any product-related skills.

One-stop technical support to give you a better experience

As one of the two core functions of the app, Apple Support provides a wide variety of software and hardware technical support. After opening the app, by clicking the "Get Support" button, we can clearly see our device list and software services. If you want to find technical support for more products, just go to the bottom of the page and click "More Products and Services". This covers almost all of Apple's software and hardware products. Users can choose the corresponding technical support according to their actual needs.

Of course, maybe some people are like me and sometimes have multiple different problems that require technical support. At this time, we don’t need to jump out of the app to seek help. One app can solve all your technical problems. One-stop technical support brings us a better user experience.

Let's take the battery replacement scenario as an example to show you how to do it on Apple Support:

1. Open the app, select "Get Support", and select the device we want to repair in the device list.

2. After selecting the device, click to enter and find the "Battery and Charging" option in the popular topics.

3. In the "Battery and Charging" topic, we can see a series of battery-related problem descriptions. You can choose according to your actual situation. Here we directly choose "Replace Battery".

4. After entering the "Replace Battery" page, we found that Apple provides a variety of support options:

• Find your local Apple Retail Store and make an appointment directly for self-service repair.
• Communicate with Apple's technical consultants by phone for remote technical support.
• Chat with Apple's technical advisors online (available in View All)

It is worth noting that among these options, we recommend going to a direct store to replace the battery, which saves a lot of time because it does not require mailing.

At the same time, when choosing a solution within the application, you must think carefully before making a decision, because each choice we make will generate a new case in the system, and doing this repeatedly is a waste of time.

Don't forget your original intention, and you will succeed

In recent years, Apple has been committed to continuously improving the way it communicates with domestic users, and its localization efforts have been continuous.

As early as January 2017, the Apple Support app entered China, but it was little known at the time and users could only use it to make after-sales appointments. In January 2018, Apple launched its official WeChat public account, where users can learn about the latest product updates and technical support. In March of this year, Apple Support launched its own Chinese channels on multiple third-party video platforms such as Youku and Tencent Video, in order to allow more users to learn about the product and learn skills on platforms they are familiar with.

Seeing this, I believe it is clear that Apple Support has already served users through multiple channels. The launch of the app is just one more option. No matter when, where, or how to seek support, I believe that the attitude remains unchanged.