I believe many people have had the experience of having their accounts blocked. Some may be automatically unblocked after changing the password, some may be automatically unblocked after seven days, and some may be permanently blocked. There is no way to complain. Tencent customer service is full of robots and does nothing. Let me tell you about my personal experience. In September 2019, I posted a post about playing GTA5 and going to a high-heeled shoe club. I also posted a GIF, but it didn't show any nude photos. However, I was still maliciously reported and my account was banned. It was permanently banned. Let me show you my appeal record. I have tried both soft and hard methods, but the customer service basically gives me the same response and doesn't provide any solution. Actually, I don't mind that my QQ number was blocked. The main thing is that my QQ number is linked to my LOL account, which contains skins that I recharged for thousands of yuan. At that time, I was like many people, searching online for where to complain and where to get unblocked. I went to the Ministry of Industry and Information Technology, the Consumer Association, etc., basically all the complaint websites you can think of, but basically all of them fell on deaf ears. Until recently, a friend recommended that I go to the Shenzhen government affairs platform to complain, and things finally took a turn for the better. This is the details of my complaint. The solution given by the operator was to unblock the QQ account. I received a text message two or three days after I filed the complaint, and then followed the instructions to unblock my QQ account. When we file a complaint on this platform, we need to pay attention to the following points. Here is one that everyone can use. I want to complain that Tencent QQ customer service is inactive, does not value consumer rights, and forcibly blocks accounts without strict verification. As a Tencent consumer and game player, I gave a response to the customer service on June 15, 2019. As of now, the customer service has not given a reasonable solution to the problem I reported. Tencent customer service has done nothing to deal with the problems reported by ordinary consumer players, and has been passive. There is no one to solve the problem. For such a big company, we have no rights at all, and complaints are completely useless. We usually pay for membership, diamond recharge and other consumer services, but they want to block accounts without giving an explanation. Are we just giving money to Tencent for nothing? Moreover, many other related accounts are now bound to QQ, which will also cause me other losses. For example, Alipay, WPS office software, long-term purchased music membership, etc., are all using the blocked account. Contacts, files, photos, etc. from work and many years are also in the blocked account, which has a great impact on my life and work! Our country is a country with a legal system. Can we allow Tencent to ignore the national legal system, do whatever it wants, and infringe on the rights of consumers? In our country, no one's rights can be easily trampled on like this. I hope the Ministry of Industry and Information Technology can help coordinate and restore a fair and just environment to the Internet! It would be best to post a few pictures of your recharge consumption records on Tencent, q coins or something will do, the more the better. I have posted a few screenshots of my lol recharge records. In fact, permanently banned QQ accounts can basically be unblocked, as long as you are not committing a crime, or endangering national security, there is usually a chance to unblock, everyone go and try, I hope everyone's QQ account can be restored. By the way, I put the website at the end. |
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