The long-awaited "WeChat Customer Service" is here. The official website is now online

Many people complain that WeChat has no customer service and that problems encountered when using WeChat cannot be solved in a timely manner.

And now, "WeChat Customer Service" is finally here. This function is currently in internal testing and the official website (https://work.weixin.qq.com/kf) has been launched.

However, it should be noted that this is not the customer service that everyone thinks of. It is not the service provided by WeChat to users, but the service provided by enterprises to customers through WeChat customer service.

Currently, for "WeChat Customer Service", users can log in by scanning the QR code using corporate WeChat.

According to the official introduction, users can access WeChat customer service in various scenarios inside and outside WeChat. Users can initiate consultations, and companies can reply to messages through API interfaces to provide good customer service.

WeChat customer service function has the following three highlights:

Abundant access points

You can access WeChat customer service in WeChat and other scenarios inside and outside WeChat, such as video accounts, search, payment vouchers, web pages, etc., to receive user inquiries.

WeChat official news channel

The consultation records will appear in the "Customer Service Message" of WeChat, making it easier for users to find them.

API sending and receiving messages

Messages can be sent and received through API to achieve multi-agent collaboration, automatic reply and other functions.

In fact, WeChat is an APP under Tencent, so its customer service is naturally Tencent customer service.

Tencent customer service phone number is 0755-83765566, and service hours are from 9:00 a.m. to 10:00 p.m. For questions about WeChat payment, red envelopes, change, payment merchants, etc., you need to call 95017.

You can also find Tencent’s customer service phone numbers for different areas at the bottom of Tencent’s customer service website (kf.qq.com).