Jie Lan Lu: In the second half of 2024, Xiaomi ranked first with 92.23 points in the after-sales service survey of new energy vehicles

The list shows that Xiaomi’s automotive after-sales service index scored a high score of 92.23, surpassing luxury brands such as NIO and Mercedes-Benz, ranking first on the list.

The report pointed out that the service measures launched by Xiaomi during the Spring Festival, such as "no store closures, 24-hour free roadside assistance, 500 yuan taxi subsidies, and vehicles delivered to designated cities", can intuitively show Xiaomi Auto's high attention and actual investment in improving its after-sales reputation.

As a domestic high-end pure electric luxury brand, NIO has always been known for its user service. It ranks second on the list with a capability index of 88.45, ahead of traditional luxury brands such as Mercedes-Benz, Audi, and BMW.

As for the third to seventh places, they are Mercedes-Benz, Ideal, Tesla, Audi, BMW and other brands, which are also the top 25% of the after-sales service capabilities on the list.

Wenjie, a subsidiary of Hongmeng Intelligent Driving, has an after-sales service capability index of 82.53, ranking second, close to BYD's 81.98.

The tenth and eleventh places are Xiaopeng and Great Wall's Tank brands, respectively, with capability indexes above 80. The industry average is 79.61.