21 problems faced by operators, are you affected?
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Some time ago, I had in-depth communication and understanding with my colleagues in the department and many other partners in operations , and found that everyone generally has some common problems in the operation process. Therefore, today's article summarizes and lists these common problems one by one, so that everyone can compare their own situation to see if there are corresponding problems, so that they can be discovered in time and make targeted changes. I have summarized 21 questions. When you are reading, you can think back and see which questions you have been asked. 1. Operational work is fragmented and disorganized. Various things need to be handled at the same time, and the phased goals and key tasks are not clear. I often feel like I'm extremely busy, but when I write weekly and monthly reports, I find there is nothing to write. 2. When getting a new project, they start thinking about specific operational strategies right from the start, without having an overall control over the project or a systematic way of thinking. 3. When doing many things, the results often deviate from expectations. When you want A to become B, you cannot control the development of things. 4. I feel like I am working very hard, but I can’t produce any results. I often spend too much time on one thing, which results in many things that were originally planned not being implemented. 5. There is no time estimate for the tasks to be done every day and every week, and there is no comparison between the actual completion time and the estimated time. 6. After working in operations for a period of time, I found that there were not many documents saved on the computer, and no operational tool forms were retained . 7. When writing an operation plan, you often rack your brains for ideas and try to apply various templates, or you find that you don’t know how to continue writing halfway through, and you have no ideas at all. Then you start to worry about the content of the first half. It may take a week or even longer from the beginning of writing to the finalization of the plan. 8. I often have no idea about operational strategies and event creativity, but the leaders or other people are always clear-headed and can quickly and rationally come up with many feasible strategies. It is only at this time that I suddenly realize the truth. The operational work has been turned into earthquake relief work, and we are always forced to deal with various operational problems passively. 9. After organizing more than a dozen activities and initiating dozens of discussions, we still haven’t formed a systematic process and ideas. 10. After publishing more than 100 PGC posts and dozens of public account articles, I still have to look for materials everywhere every day and rack my brains for what type of posts or articles to publish. 11. Communication with users still remains at the stage of casual chatting with users. I have talked to many people but it feels like I have not discussed anything! 12. When it comes to user needs research, people only think of questionnaires and interviews. They have never browsed the WeChat Moments or QQ Spaces of the core users of the product, nor have they tracked their product usage behavior. They are still unclear about their living conditions, interests, preferences, and needs, and they don’t even know their basic information. 13. After an activity is launched or the promotion channels are expanded, people think that most of the work is done. Without setting phased goals and process control, operational work becomes running work. 14. You only look at the data when it’s time to write the weekly report. When you open the background data report, you are confused and can’t figure out what’s going on? Don’t know where to start with data analysis ? 15. When making operational summaries, subjective conjectures such as “What seems to have been done? What seems to have happened? So it may have caused an impact” often occur when faced with abnormal data. 16. Message PUSH only focuses on the evaluation of a single effect, but fails to make a complete record and longitudinal analysis and summary of historical message PUSH. 17. The entire operation status is that operations drive data, rather than data drives operations. 18. Operational work is always transaction-oriented rather than goal-oriented, so basically every week you have to repeat the same seemingly independent tasks. 19. After Brother Chao listed these common problems, he sent them to other friends for testing. As a result, many people reported that most or all of them were problematic. 20. After operating for a period of time, I always find that there is no accumulation and no experience to summarize. The same problem will appear again in the next operation stage. 21. After more than a year of operation, I have never had a detailed understanding of the competitive products or my understanding of the competitive products is only limited to the product names. I don’t know if you have the same feeling after reading this article. If you find that you have not encountered any of the above problems after reading it, then congratulations, you have entered the ranks of high-level operations and you must be an experienced driver. But I believe that many of my colleagues, especially those who are new to operations or have no more than three years of operations experience, will have the above problems to a greater or lesser extent. After reading this, I guess many of you are eager to read on to see if there are any solutions to these 21 problems? If you think so, then you have another problem, which is the lack of ability to summarize, analyse and classify problems. When faced with these 21 problems, your first priority is not to rush to find solutions to these problems, but to analyze and summarize these 21 problems, because I have only listed the above problems and have not considered the order, priority, importance and urgency of the problems at all. In fact, after reading the above 21 questions, there is no need to worry even if you are all hit, because the above 21 questions only reflect three types of problems, that is, the thinking level (goal-oriented awareness, thinking decomposition, logical sorting, induction and summary, reasoning and deduction), the rhythm level of operation (goals, work coordination and process control) and the refinement level (data, tool , table, standardization). We can The 21 questions were reclassified as follows: Category 1: Thinking level (goal-oriented awareness, thinking breakdown, logical sorting, induction and summary, reasoning and deduction) After operating for a period of time, I always find that there is no accumulation and no experience to summarize. The same problems will appear again in the next stage of operation (summary) After holding more than a dozen activities and initiating dozens of discussion topics, we still haven’t formed a systematic process and ideas (summarizing and summarizing, and precipitating methodology). When getting a new project, they start thinking about specific operational strategies right from the start, without having a holistic view of the project and a systematic way of thinking (systematic thinking) I feel like I am working very hard, but I can’t produce any results, so I spend too much time on one thing, which results in many things in the original plan not being pushed forward (there is a problem with the way I think about solving problems). When writing an operation plan, I often rack my brains for ideas and try to use various templates, or I find halfway through that I don’t know how to continue and I have no ideas at all. Then I start to doubt the first half of the plan. It may take a week or even longer from the beginning of writing to the finalization of the plan. (Dismantling based on the goal) I often have no idea about operation strategies and activity creativity, and I begin to doubt my own mental agility, but leaders or other people are always able to be clear-headed and quickly come up with many feasible strategies in an orderly manner. Only then do I suddenly realize (logical reasoning ability, thinking deduction method) Communication with users is still limited to random chatting. It feels like I have talked to many people but haven’t discussed anything! (Unclear goals and objectives, communication skills) When it comes to user needs research, the only thing that comes to mind is questionnaires and interviews. We have never browsed the WeChat Moments or QQ Spaces of the product's core users, nor have we tracked their product usage behavior. We are still unclear about their living conditions, interests, preferences, and needs, and we don't even know their basic information. (Cognitive level of thinking, systematic thinking) After working in operations for more than a year, I have never had a detailed understanding of the competitive products, or my understanding of the competitive products only stays on the product names (conscious level of thinking). I am transaction-oriented rather than goal-oriented, so basically every week I repeat the seemingly independent tasks. (Thinking and conscious level) The second category: the rhythm of operations (goals, work coordination and process control) The operation work is fragmented and disorganized, various things have to be handled at the same time, and the phased goals and key tasks are not clear. I often feel like I'm extremely busy, but when I write weekly and monthly reports, I find there is nothing to write. (Work coordination, priorities, and rhythm of operations) There is no time estimate for the things to be done every day and every week, and there is no comparison between the actual completion time and the estimated time (coordination of work). When doing many things, the results often deviate from expectations. I want A to become B, but I cannot control the development of things (goal setting and control) The operational work has been turned into earthquake relief work, and we are always forced to deal with various operational problems passively. After an activity is launched or the channels are expanded through promotion, people think that most of the work is done. Without setting phased goals and process control, operational work becomes running work. (Goal setting and stage goal breakdown, real-time effect management, evaluation and optimization) The third category: refinement level (data, tool, table, standardization) I have posted more than 100 PGC posts and dozens of public account articles, but I still have to look for materials everywhere every day and rack my brains for what type of posts or articles to produce (optimizing the source table). I only remember to look at the data when I write the weekly report. I open the background data report and feel confused. I can't figure out what's going on? Don’t know where to start with data analysis? (Data analysis awareness and analysis ideas) When making operational summaries, subjective conjectures such as "It seems like something was done? It seems like something happened? So it may have caused an impact" often occur when faced with abnormal data. Message PUSH only focuses on the evaluation of a single effect, but fails to make a complete record and longitudinal analysis and summary of historical message PUSH. The entire operation status is that operations drive data, not data drives operations After working in operations for a while, I found that there were not many documents saved on the computer, and no operational tool forms were retained. These three categories are the gap between ordinary operations and advanced operations. Therefore, for many partners who have just entered the operation or have relatively lack of operation experience, the goal of becoming an advanced operator is very clear, which is to solve the above three types of problems (21 small problems). The key to solving the problems listed above lies in the thinking level. Everyone must consciously cultivate their own operational thinking awareness and habits during the operation process. The cultivation of operational thinking awareness and habits requires a process. In normal times, we can consciously cultivate thinking from the following aspects: Cultivate a goal-oriented consciousness: When doing anything, the first thing to think about is the background and purpose of this thing, and what kind of goals should we set around this purpose? How to break down your goals. All subsequent work must be carried out around the achievement of this goal, and work that can effectively promote the achievement of the goal must be regarded as key work (except for administratively mandated work). Read more: Reading is the best way to cultivate thinking. The way of thinking of a person who has read 0 books and a person who has read more than 30 books will definitely be very different. Read more books on thinking strategies, such as " The Pyramid Principle " and "The McKinsey Method". Master some thinking methods and tools: such as 5W2H, SOWT analysis, PDCA cycle, AARRR model , WBS work structure decomposition method, etc., and use more mind mapping tools like Xmind and Visio process tools. Summary and thinking: In life and work, we must learn to summarize and think, review and summarize the results of phased work and consolidate the methodology, and think more about the operational logic in life. Communicate more with outstanding people: seize the opportunity to learn from leaders, learn to regularly find the difference between your own way of thinking and that of leaders, communicate more with peers or people who are better than you, and when communicating with others, try to understand their way of thinking and the angles from which they think about problems. In addition, you can also pay attention to the previous articles on operational thinking and ideas and skills on Chao Ge’s official account. In the future, "Super Operational Thinking" will focus on sharing the three major series of questions listed in today’s article, and is committed to giving you some inspiration and thinking at the level of systematic thinking. Everyone is welcome to continue to pay attention. Mobile application product promotion service: APP promotion service Qinggua Media advertising The author of this article @超哥Jason is compiled and published by (Qinggua Media). Please indicate the author information and source when reprinting! Site Map |
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